Note: This book is available in several languages: Brazilian Portuguese, English, Spanish, French.

Ontwikkelingen in het vakgebied 'projectmanagement' staan niet stil. Het vakgebied verdiept en verbreedt zich voortdurend. Als een gevolg daarvan is de aandacht van IPMA verbreed van projectmanagement naar programmamanagement, portfoliomanagement en projectsupport (PMO).

De behoefte aan een referentiemodel waarbij de diverse functies en bijbehorende competenties in onderlinge samenhang gepresente...

Note: This book is available in several languages: Dutch, English.

Self assessment is the individual, systematic review of a way of working and the results of it. Filling out this BiSL® Self-assessment results into a clear notion how the business information management and its processes and activities are arranged within your own organization.

An important purpose for this Self-assessment is not only to get a clear notion how certain processes are arranged, but also to make the constraints wit...

De vorige drukken van dit boek zijn al jaren de meest toonaangevende publicatie op het gebied van ITIL. Vanaf de eerste druk in 1999 is dit oorspronkelijk in het Nederlands verschenen boek in opeenvolgende versies telkens verbeterd en vervolgens in vele talen vertaald. Door de input van vele ITSM-experts van over de hele wereld heeft dit boek zijn gezaghebbende positie verworven. Aanvankelijk bij de vele ITSM-experts en daarna vooral bij iedereen die behoefte had aan een betrouwbaar en helder...

ArchiMate®, an Open Group Standard, is an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. The ArchiMate language enables Enterprise Architects to describe, analyze, and visualize the relationships among architecture domains in an unambiguous way.

This Pocket Guide is based on the ArchiMate® 3.0.1 Specification. It gives a concise introduction to the ArchiMate language. What's more, it's authoritative with m...

The ArchiMate® Specification, an Open Group Standard, defines an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. The ArchiMate language enables Enterprise Architects to describe, analyze, and visualize the relationships among business domains in an unambiguous way.

This book is the official specification of the ArchiMate 3.0.1 modeling language from The Open Group. ArchiMate 3.0.1 is a minor update to Archi...

Over a long period of time we were receiving demand from different customers and stakeholders requesting our help with analyzing actual levels of IT management practices in their companies and to provide an external, objective look at IT, compare it with other organizations and develop a management summary of our overall findings. While this seems like a straight forward request and is covered by many consulting service providers, we struggled to develop answers to some very simple questions ...

The Courseware package consist out of two publications, VeriSMTM - Foundation Courseware (ISBN: 978 94 0180 262 8) and VeriSMTM - A service management approach (ISBN: 978 94 018 263 5). This training material covers the syllabus for the VeriSM™ Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSM™ Foundation certification.VeriSM™ Foundation consists of two parts: VeriSM™ Essentials and VeriSM™ Plus...

This book describes the framework of the next generation of Business Information Services Library, BiSL®. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology.

Twelve elements - four drivers, four domains and fo...

The ITIL pocket guides of Van Haren Publishing are since long

recognized as the industry classic guide on the topic of ITIL, in many

languages. Over the years this authoritative guide has earned its place

on the bookshelves and in the briefcases of industry experts as they

implement best practices within their organizations.

This pocket guide will provide readers with an understanding of the

ITIL 4 service management framework, by:

• understanding the key concepts of service management

• ...