06 47 6867 72
Van Haren Publishing (3)
maandag verzonden
De ISM-methode versie 5
De basis op orde voor customer value en modern IT-servicemanagement
2023 || Paperback || Wim Hoving || Van Haren Publishing
vandaag verzonden
ISM 5 Foundation Courseware – English
The practical basis for modern IT service management and customer satisfaction
2025 || Paperback || Wim Hoving e.a. || Van Haren Publishing
This courseware serves as the official teaching material of the ISM Foundation version 5.
The content of the ISM Foundation training is fully based on the content of the standard ISM method version 5. During this training you will learn, among other things, how to apply IT service management and how to abstract and nuance service issues.
In addition, you will learn how to use a process model in the context of control issues and how to gain insight into the application of the assets People, ...
maandag verzonden
The ISM method version 5
The road to customer value - driven by practical modern IT Service Management
2024 || Paperback || Wim Hoving || Van Haren Publishing
