‘ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage’ to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues.

This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more t...

Note: This book is available in several languages: Dutch, English.

Een handzame introductie in de wereld van IT (out)sourcing, met lijst van begrippen en definities, opgesteld door Platform Outsourcing Nederland.

SqEME® is an open standard for developing a processed-centred architecture of an enterprise. It may be reproduced freely by any organization wishing to use it to develop a governance structure on the quality of their business processes. SqEME® Process Management is a method that facilitates discussion of the design of the organization, in a subtle but unambiguous way. Processes have to hold a prominent place in observing organizations: how are the different parts of the organization tuned ...

Over de serie I-Tracks

Binnen I-Tracks kan iedereen die zich (verder) wil scholen op het gebied van de ICT zijn eigen individuele leerrichting kiezen op basis van eerder verworven kennis en competenties. Binnen de diverse opleidingstrajecten komen zowel theoretische als praktische vaardigheden aan bod.

Er kunnen diverse soorten opleidingstrajecten gekozen worden. Short Tracks om binnen een korte doorlooptijd binnen een specifiek gebied kennis op te doen zoals security- of projectmanagement. D...