Inhoud

INLEIDING

HOE DIT BOEK TE GEBRUIKEN

VOORWOORD

1 WORLD CLASS

1.1 CONTINU VERBETEREN

1.1.1 Geschiedenis van continu verbeteren

1.1.2 Waarden en principes van continu verbeteren

1.1.3 Continuous Improvement Maturity Model

1.1.4 Rollen en verantwoordelijkheden

1.2 KLANTWAARDE

1.2.1 Voice of Customer (VOC)

1.2.2 Critical to Quality (CTQ)

2 POLICY DEVELOPMENT EN DEPLOYMENT

2.1 POLICY DEVELOPMENT

2.1.1 Visie en missie (True North)

2.1.2 Transformatie roadmap

2.1.3 Performance ...

HOW TO USE THIS BOOK

1 WORLD CLASS

1.1 CONTINUOUS IMPROVEMENT

1.1.1 History of Lean and Six Sigma

1.1.2 Lean principles

1.1.3 House of Quality

1.1.4 Eight types of Waste

1.1.5 CIMM–framework

1.2 CUSTOMER VALUE (VOC & CTQ)

1.2.1 CTQ – Nursing home

1.2.2 CTQ – Implementation organization

1.2.3 CTQ – Ball bearing on shaft

1.2.4 CTQ–Flowdown – Baking pancakes

1.2.5 CTQ–Flowdown – Hotel room

2 POLICY DEVELOPMENT AND DEPLOYMENT

2.1 POLICY DEVELOPMENT

2.1.1 Mission, v...

With Voices, learners use English as a tool for global communication and are encouraged to celebrate connections among people from a wide range of cultures and backgrounds. Carefully sequenced activities featuring real-world content fully prepare learners for interaction and guide them to develop their voice in English.

Voices is a seven-level, integrated-skills program for adults and young adults that enables instructors to teach with confidence in all classrooms. Supported by a common-sense...

Bestselling study skills author Stella Cottrell brings her tried and tested approach to help you succeed with your dissertations and project reports. With plenty of hands-on activities, checklists and planners, this guide covers everything you need to know, from choosing a topic and developing a proposal, to conducting and writing up your research.

Engineering Mechanics: Statics excels in providing a clear and thorough presentation of the theory and application of engineering mechanics. It empowers you to succeed by drawing upon Professor Hibbeler's decades of everyday classroom experience and his knowledge of how students learn. The text is shaped by the comments and suggestions of hundreds of reviewers in the teaching profession, as well as many of the author’s students.

The 15th Edition features a large variety of problems, about 3...

Accounting Information Systems (AISs) delivers unprecedented coverage of these types of financial systems. The text examines how developments in IT affect business processes and controls, the effect of recent regulatory developments on the design and operation of AISs, and how you can use AISs to add value to an organization.

The 16th Edition covers important new IT developments in AIS, such as robotic process automation, blockchain and data analytics. Not only will you see how AIS has change...

Modern Systems Analysis and Design is your practical guide to the concepts, skills, methodologies, techniques and tools needed to develop information systems as a systems analyst. Successful completion of an introductory course in computer systems and experience designing programs in at least 1 programming language are a proper foundation for this text. Drawing on the systems development life cycle, the authors provide a conceptual and systematic framework while logically progressing through ...

The definitive guide to doing network analysis using UCINET, written by world-class academics and a deft, sophisticated introduction to social network research design, data, and analysis.

This custom edition has been created to enhance your studies. Featuring Pearson content and resources from established authors, plus current case studies and articles, Pearson is devoted to helping your learning. Strengthen your academic skills and take your first step toward professional aspirations now!