Contactpersonen zijn het aanspreekpunt voor ouders en leerlingen bij klachten over schoolzaken. Ze zorgen ervoor dat klachten niet blijven broeien of escaleren, maar volgens de juiste klachtenroutes worden behandeld.

De term ‘contact’ is essentieel in de taakbenaming: de contactpersoon is een herkenbaar aanspreekpunt met wie een klager contact legt. De contactpersoon wijst de klager de weg door de klachtenprocedure.

Klachtenbehandeling is voor de meeste contactpersonen (gelukkig) geen dag...

Alhoewel men normaal gesproken de mening is toegedaan dat mensen

te veel praten en te weinig luisteren doet de titel van dit boek anders

vermoeden. Waarom is zwijgen fout? Wordt er gezwegen? De auteurs

van dit boek delen hun visie op de huidige status van het onderwijs en -

veel belangrijker nog - gaan daar met negentien belanghebbenden over

in gesprek waarbij ze opzoek gingen naar meerstemmigheid.

Dat doen ze niet door als vertrekpunt de algemeen verwoorde proble-

matiek in het onderwijs te ...

A comprehensive look at the key theoretical principles, concepts, and research findings about learning, with special attention paid to how these concepts and principles can be applied in today’s classrooms. This widely used and respected resource introduces readers to the key theoretical principles, concepts, and research findings about learning and helps them see how to apply that theory and research as educators. Learning Theories begins with a discussion of the relationship between learn...

How Learning Happens introduces 28 giants of educational research and their findings on how we learn and what we need to learn effectively, efficiently, and enjoyably. Many of these works have inspired researchers and teachers all around the world and have left a mark on how we teach today. Exploring 28 key works on learning and teaching, chosen from the fields of educational psychology and cognitive psychology, the book offers a roadmap of the most important discoveries in how learning happens.

Each chapter examines a different work and explains its significance before describing the research, its implications for practice, how it can be used in the classroom and the key takeaways for teachers. Clearly divided into six sections, the book covers: How the brain works and what this means for learning and teaching Prerequisites for learning How learning can be supported Teacher activities Learning in context Cautionary tales and the ten deadly sins of education. Written by two leading experts and illustrated by Oliver Caviglioli, this is essential reading for teachers wanting to fully engage with and understand educational research as well as undergraduate students in the fields of education, educational psychology and the learning scienc...

This book makes an intervention in a long-standing discussion by arguing that education should be world-centred rather than child-centred or curriculum-centred. This is not just because education should provide students with the knowledge and skills to act effectively in the world, but is first and foremost because the world is the place where our existence as human beings takes place. In the seven chapters in this book Gert Biesta explores in detail what an existential orientation to educati...

Now anyone can use his science-based approach to make changes that are simple to achieve and sticky enough to last. In the hugely anticipated Tiny Habits, BJ Fogg shows us how to change our lives for the better, one tiny habit at a time.

Traditionally, organizations and researchers have focused on learning that occurs through formal training and development programs. However, the realities of today's workplace suggest that it is difficult, if not impossible, for organizations to rely mainly on formal programs for developing human capital. This volume offers a broad-based treatment of autonomous learning to advance our understanding of learner-driven approaches and how organizations can support them.

Contributors in industrial...

Taking an interdisciplinary approach, this seventh edition explores the ethical challenges of leadership, helping the reader make ethical decisions, lead with integrity and create an ethical culture.