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Resultaten (320)
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Out of Office
the Big Problem and Bigger Promise of Working from Home
2021 || Paperback || Charlie Warzel e.a. || Knopf
The future isn’t about where we will work, but how. For years we have struggled to balance work and life, with most of us feeling overwhelmed and burned out because our relationship to work is broken. This “isn't just a book about remote work. It's a book that helps us imagine a future where our lives—at the office and home—are happier, more productive, and genuinely meaningful” (Charles Duhigg, bestselling author of The Power of Habit).
Out of Office is a book for every office work...
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HBR's 10 Must Reads 2022: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "Begin with Trust" by Frances X
The Definitive Management Ideas of the Year from Harvard Business Review
2024 || Paperback || Harvard Business Review e.a. || Harvard Business Review Press
Career Forward
strategies from Women Who've Made It
2024 || Paperback || Grace Puma e.a. || Scribner UK
In the bestselling tradition of Nice Girls Don’t Get the Corner Office, The Confidence Code, and How Women Rise, former PepsiCo chief operations officer Grace Puma and former Nike president of consumer-direct Christiana Smith Shi show women how to manage their career journeys, build professional value, get paid what they’re worth, and enjoy full lives in and out of work.
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Intercultural competences / Druk 2
2022 || Paperback || Patrick T.H.M. Janssen || Noordhoff || met inkijkexemplaar || ook als eBook
- Offers a comprehensible and complete definition of culture;
- clear connection between the solid theoretical framework, insightful models and practical solutions for real-world problems;
- with in-depth examination of Hofstede’scultural dimensions theory, the culture shock process and intercultural sensitivity.
Using a solid theoretical framework, the book Intercultural competences gives students insight into what culture actually entails. The book provides students sufficient tools to in...
International Business Eng. ed / Druk 3 (e-book)
2022 || E-book via Bookshelf || Radha Jethu-Ramsoedh e.a. || Noordhoff || met inkijkexemplaar
- International Business can be widely used as a general introduction to international entrepreneurship;
- appealing examples from everyday practice and facts & figures make international business come to life;
- places international entrepreneurship in a European context.
International Business is an accessible textbook that highlights the basic principles of international entrepreneurship. It is the English version of Internationaal ondernemen and can be widely used as an introduction to in...
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World-Class Service
The 6 Rules of Creating Exceptional Customer Experiences
2023 || Paperback || Dennis Opstal e.a. || Boom
How do you provide exceptional service to demanding customers?
They're standing at your check-in desk, calling you on the phone, chatting with you online. Maybe they're seated in business class on your flight. Or eating at one of the tables you're waiting on. As a service employee, you encounter dozens or even hundreds of customers a day. Some of them are easygoing. With them, you can't go wrong. But some are demanding. They set the bar high and let you know it.
How should you serve these cus...
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Feedback
mastering the art of giving and receiving feedback
2009 || Paperback || Marieta Koopmans || Uitgeverij Thema
Do you tend to keep your comments about others to yourself? Is there a difference between giving feedback to an employee, a colleague or your boss? Do you avoid complimenting others or praising them for their efforts?
Many people would answer these questions with a resounding yes. They are uncomfortable dealing with feedback and would rather sidestep the issue entirely. But open, honest communication enables others to learn and grow, which ultimately improves their performance in the fut...
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Inspiration for Innovation
101 Lessons for Innovators
2018 || Paperback || Gijs van Wulfen || BIS Publishers BV || met inkijkexemplaar
Inspiration for Innovation helps you to become a successful innovator. It offers practical insights, tips and tools and teaches you how to innovate. With 101 columns, this book inspires, confronts and surprises everyone who is looking for more inspiration on this topic. Using an expedition metaphor, it reveals how to achieve a strategic mind-set: timing, breaking patterns, understanding customers, creating a culture for innovation, and implementing innovation projects successfully.
Every spre...
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The Circle Technique
A Simple tool for empowering meaningful progress
2024 || Hardcover || Coert Visser || Just-in-Time Books
The circle technique might just be the ultimate progress-focused technique. It encapsulates everything that makes progress-focused work so effective. The approach is simple and goal-oriented, focusing on making achieved progress and further desired progress visible. It's no surprise, then, that the circle technique has become one of the most beloved techniques among progress-focused professionals.
In this booklet, you can read about how to easily use the circle technique in various situati...
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Rush hour leadership
2015 || Hardcover || Freek Peters || Uitgeverij Stili Novi