What can you do to make organisational changes successful, creating change that will

last, without the constant need to draw it out of people? How do you engage people in

change processes without becoming directionless?

This book answers these questions by focusing on letting changes emerge from within,

using clear frameworks and the knowledge of how behaviour (and particularly group

behaviour) changes naturally. In this way, you can work on creating sustainable change.

In this book, you’ll...

This title pushes our thinking about the dynamics involved in consulting with change leaders and intervening in the change process. It frames the changing nature of the organisational change challenge, explores the use of self in intervening in organisations, and examines different change frameworks and perspectives.

Most modern managers know much of what there is to know about change management. Still, things often go wrong in practice. This is almost entirely because our actions are not always steered by our knowledge. Without realizing it, we make assumptions about our employees that end up causing trouble for us. And we tend to subconsciously behave in a way that undermines employees’ initiative and sense of responsibility. To be able to break out of such sticky situations, you need to understand ho...

What does it take to succeed in a corporate environment? How can you avoid making the early-career mistakes that others have made? In the high-pressure, high-stress environment of many large corporations today, it’s easy to find yourself overwhelmed by what’s going on around you.

Unsure of what to do next, it would help to have your own personal coach on hand to support you in understanding what’s happening and finding the right way to move forward.

In the book 'Insider Secrets', profes...

Our societies, institutions and social fabric are currently in the early stages of the third revolution of humanity, the Digital Civil Revolution. Disruption is not restricted to markets. The same technologies that cause and fuel it are giving citizens more knowledge and information, more public and political influence, and tools to organize themselves and so to disrupt politics, democracy and public services. This totally transforms the media landscape, public opinion, political debate, and ...

- Practical approach, based on extensive research;

- teaches (future) managers to be 'reflective practitioners';

- combines key themes of hospitality management.

The Pocket Guide for Hospitality Managers (Conrad Lashley and Michael N. Chibili) is a practical guide that provides the skills and knowledge for current and future managers of the various types of units found within the hospitality industry. This guide is based on academic research and poses that managers need to be 'reflective prac...

-Inspiring introduction to organisational psychology;

-covers all new developments in digitization;

-contains a lot of instructional exercises.

Organisational behaviour is an inspiring introduction to organisational psychology. Renowned authors Gert Alblas and Ella Wijsman describe the behaviour of people in organisations and provide possible explanations. Students learn how to skilfully apply this knowledge in many different situations. Organisational behaviour is the English edition of Ged...

VeriSM™ is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, yo...

This is a simple, easy-to-understand guide for anyone who wants to learn the Agility concept and the Scrum framework. It covers the underlying concepts and principles, along with Scrum roles and responsibilities, events, artifacts, and scaling approaches, as well as common practices and techniques.

❶ Instead of praising Agility, the book focuses on understanding the real meaning of it in a straightforward and consistent way and reviews the types of projects where it may work and where it m...