Dit boek biedt alle basiskennis die je nodig hebt om het vak projectmanagement te leren kennen. Het is een toegankelijk boek voor startende projectmanagers.

Het boek is gebaseerd op het competentieprofiel voor IPMA-D van de International Project Management Association: IPMA. In dat profiel wordt evenwichtig aandacht besteed aan het vak projectmanagement, aan de omgevingen waarbinnen dat vak wordt uitgevoerd en aan persoonlijk leiderschap.

In het boek worden deze drie kenmerkende elementen van...

‘ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage’ to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues.

This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more t...

Note: This pocket book is available in several languages: English, German, Dutch.

Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 p...

Dit boek gaat in op alle belangrijke zaken die te maken hebben met veranderingen in organisaties en het verandermanagement dat daarbij wordt ingezet.

Met 'verandermanagement' wordt hier bedoeld het doorvoeren van wezenlijke veranderingen in organisaties, teams en individuen. In dit boek komen daarbij niet alleen de belangrijkste theorieën en opvattingen over de 'harde' benaderingen van verandermanagement aan bod, maar wordt ook ingegaan op de 'zachte aspecten', zoals (organisatie)cultuur, h...

This is the official Pocket Guide for the TOGAF® Standard, Version 9.2, from The Open Group. It is published in hard copy and electronic formats by Van Haren Publishing. The TOGAF Standard, a standard of The Open Group, is a proven Enterprise Architecture methodology and framework used by the world's leading organizations to improve business efficiency. It is the most prominent and reliable Enterprise Architecture standard, ensuring consistent standards, methods, and communication among Ente...

One mindset is that the project management process itself should be lead. You promote proactive project management by planning and evaluating relevant management initiatives – and by adapting the level of effort and the tools for the project’s degree of complexity. The entire book can be considered as a method with tools for such planning and evaluating the project management.

Another mindset is that the project management is not only a task for the project managers. The project owners, ...

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.

This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice ...

IT Asset Management Foundation (ITAMF) is a certification that validates a professional’s knowledge on managing the IT assets as part of an organization’s strategy, compliance and risk management. The content covered by the certification is based upon the philosophy of ITAMOrg, a membership organization and thought leader in IT Asset Management.

The certificate IT Asset Management Foundation is part of the ITAMOrg qualification program and has been developed in cooperation with internatio...