Design thinking is on the rise among managers. And for good reason: design-driven organisations have higher revenue growth, more loyal customers and a higher competitive advantage than organisations that mainly focus on control. They are promising organisations that are focused on opportunities rather than bottlenecks. But, within organisations, design thinking does not happen all by itself. After all, organisations are like living tissue, they are only partly makeable, and usually have a str...

'The 6 Disciplines of Leadership – How to Run Your Company like a Tight Ship' is intended for anyone starting out in general management, or aspiring to become a CEO someday. This book is a tutorial to help leaders to quickly frame complex problems. It will increase your business acumen and provide practical advice on how to handle common CEO challenges. All concepts are illustrated with real-life examples from companies such as Blackberry, IKEA, Adyen, Aetna, IBM and Just Eat Takeaway.com. ...

?At the core, Hit Refresh, is about us humans and the unique quality we call empathy, which will become ever more valuable in a world where the torrent of technology will disrupt the status quo like never before.? ? Satya Nadella from Hit Refresh?Satya has charted a course for making the most of the opportunities created by technology while also facing up to the hard questions.? ? Bill Gates from the Foreword of Hit Refresh The New York Times bestseller Hit Refresh is about individual change,...

A practical, easy-to-read text with a managerial approach to operations management For undergraduate and graduate course in operations management. Operations Management: Processes and Supply Chains provides students with a comprehensive framework for addressing operational process and supply chain issues and uses a systemised approach whilst focusing on issues of current interest. The 13th Edition provides ample opportunities for students to experience the role of a manager with challenging p...

What fuels long-term business success? Not operational excellence, technology breakthroughs, or new business models, but management innovation--new ways of mobilizing talent, allocating resources, and formulating strategies. Through history, management innovation has enabled companies to cross new performance thresholds and build enduring advantages. In The Future of Management, Gary Hamel argues that organizations need management innovation now more than ever.

Why? The management paradigm of...

In the bestselling tradition of Nice Girls Don’t Get the Corner Office, The Confidence Code, and How Women Rise, former PepsiCo chief operations officer Grace Puma and former Nike president of consumer-direct Christiana Smith Shi show women how to manage their career journeys, build professional value, get paid what they’re worth, and enjoy full lives in and out of work.

The future isn’t about where we will work, but how. For years we have struggled to balance work and life, with most of us feeling overwhelmed and burned out because our relationship to work is broken. This “isn't just a book about remote work. It's a book that helps us imagine a future where our lives—at the office and home—are happier, more productive, and genuinely meaningful” (Charles Duhigg, bestselling author of The Power of Habit).

Out of Office is a book for every office work...

Zorgverleners komen vaak in contact met pijnlijke situaties, verwachtingen, afhankelijkheden en sterke emoties van zowel zorgvragers als hun omgeving. Het is een sector die om tactvolle communicatie en aandacht vraagt. En hoewel het woord ‘communicatie’ afgeleid is van het Latijnse ‘communicare’, wat ‘gemeenschappelijk maken’ of ‘laten delen’ betekent, is communicatie vandaag heel vaak éénrichtingsverkeer. In dit praktijkgerichte werkboek leer je meer over jezelf en over je ...

Actueel en compleet overzicht van het vakgebied Kwaliteitsmanagement;

geeft een goed beeld van duurzaam ondernemen in de 21e eeuw;

aandacht voor de belangen van de aandeelhouders, de stakeholders en het zoeken van een balans tussen profit, planet en people.

IKZ – Integrale kwaliteitszorg en duurzaamheid verschaft studenten inzicht in het vakgebied Kwaliteitsmanagement en de toepassing ervan in het bedrijfsproces. Het volledige proces van kwaliteitszorg binnen een organisatie en de b...