Bridge the gap between business and design to improve the customer experience Businesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable design to make a difference. Experience Design bridges the gap between business and design, explaining how the quality of customer experience is the key to unlocking greater engagement and higher custome...

A practical guide that breaks down the complexities of sexuality and gender whilst understanding the interpretations and manifestations which can be placed on both, this important text familiarises the reader with all of the common and many of the less common sexualities, genders and relationship forms, and explains experiences and issues relating to each.

Completely in line with the 2013 exam specifications, Proficiency Expert provides everything you need to help your students succeed. This coursebook supports students by giving them:

Examining current research on group counseling and psychotherapy, this is an essential resource for advanced students and researchers alike. Major topics in the field of groups are included: history; best practices; settings; groups across the lifespan; special topics; multicultural groups; as well as critical issues and emerging themes in group counselling and psychotherapy.

Featuring a host of judiciously edited and fully contextualised readings, this text provides students with an engaging resource on American Intergovernmental Relations

A student focused exploration of economic, political, social, and ethical perspectives on advertising, covering issues such stereotyping, controversial products, consumer culture, and new technology.

Featuring definitions, theoretical debates, coverage of social development practice, and discussion of future challenges, this key new text introduces students to all aspects of Social Development studies

Offers an introductory qualitative research for social science disciplines. This book covers the full range of methodologies and viewpoints about the field, including coverage of social media as a tool to facilitate research or as a venue for study.

Exploring essential topics, this text covers themes and issues for students studying social policy or related disciplines such as sociology, social work, or nursing and social care.

Fully updated throughout, and with a new chapter looking at regeneration and large scale schemes like the London 2012 Olympics, this is a new edition of a popular and well established book. It's widely adopted across urban regeneration and planning courses, and is well thumbed by practitioners in the field too.