The Courseware package consist out of two publications, VeriSMTM - Foundation Courseware (ISBN: 978 94 0180 262 8) and VeriSMTM - A service management approach (ISBN: 978 94 018 263 5). This training material covers the syllabus for the VeriSM™ Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSM™ Foundation certification.VeriSM™ Foundation consists of two parts: VeriSM™ Essentials and VeriSM™ Plus...

Cybercrime, data leaks and information security get more attention than ever in the news. Governments and companies dedicate more and more resources to these areas. However, most of that attention appears to be focused on reactive measures (“How do we catch the cybercriminals?”) instead of on preventive measures (“How do we make our systems secure?”). Although it is hard to measure, research reports indicate that building security in is worth the investment. Key in the software building p...

Summary The TOGAF 9 certification program is a knowledge-based certification program. It has two levels, leading to certification for TOGAF 9 Foundation and TOGAF 9 Certified, respectively.

The purpose of certification to TOGAF 9 Certified is to provide validation that, in addition to the knowledge and comprehension of TOGAF 9 Foundation level, the Candidate is able to analyze and apply this knowledge. The learning objectives at this level therefore focus on application and analysis in addit...

Dit boek is een ingrijpende herziening van de in 2005 bij uitgeverij ThiemeMeulenhoff verschenen tiende druk van Geschiedenis van de bouwkunst, verzorgd door Bart Verbrugge, na twee voorgaande drukken die waren geschreven in samenwerking met de in 2004 overleden architectuurjournalist Wim J. van Heuvel. Een aantal zaken, zoals de hoofdopzet en de doelgroep, is voor het voorliggende boek hetzelfde gebleven, maar daarnaast is ook veel veranderd. Om die reden is gekozen voor een nieuwe titel: Ar...

The Banking Industry Architecture Network (BIAN) is a global, not-for profit association of banks, solution providers, consultancy companies, integrators and academic partners with the shared aim of defining a semantic standard for the banking industry covering almost all the well-known architectural layers.

The BIAN was formed in 2008 by a group of banks and solution providers with the shared aim of defining a semantic Service Operation standard for the financial services industry. At a lat...

IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.

The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO...

Business-informatiemanagement (BIM) speelt een grote rol in de aansluiting tussen business en IT. In 2001 is voor het eerst een model beschreven voor business-informatiemanagement: BiSL® (Business information Services Library). In die tijd was er veelal sprake van watervalsgewijze systeemontwikkeling. Bovendien was de wereld nog lang niet zo gedigitaliseerd als nu en was het samenwerken als partners tussen business en IT nog maar weinig aan de orde.

Vanwege de toenemende digitalisering in de...