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Van Haren Publishing (196)
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The ISM method version 5
The road to customer value - driven by practical modern IT Service Management
2024 || Paperback || Wim Hoving || Van Haren Publishing
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Experience Management and XLA® Foundation Courseware
2024 || Paperback || XLA Institute || Van Haren Publishing
Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a compre...
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IPMA Reference Guide ICB4 in an Agile World
2024 || Paperback || IPMA || Van Haren Publishing || met inkijkexemplaar
"The Agile Leader is more of a phenomenon than a role. As a responsible decision-maker, how do you know that you are working with a good Agile Leader? How does someone demonstrate good leadership? Learn about the agile competences in our IPMA reference Guide ICB4® in an Agile World
"
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Research Evaluation Baseline
2024 || Paperback || IPMA || Van Haren Publishing
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ArchiMate® 2.1 Specification
2013 || Paperback || Van Haren Publishing || met inkijkexemplaar
ArchiMate®, an Open Group Standard, is an open and independent modelling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. ArchiMate provides instruments to enable enterprise architects to describe, analyze, and visualize the relationships among business domains in an unambiguous way.
This book provides the official specification of ArchiMate 2.1 from The Open Group. ArchiMate 2.1 is a maintenance update to ArchiMate 2.0, addressing comme...
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The Open FAIR - Body of Knowledge - A Pocket Guide
a pocket guide : a taxonomy and method for risk analysis
2014 || Paperback || Andrew Josey || Van Haren Publishing || met inkijkexemplaar
This pocket guide provides a first introduction to the Open FAIR Body of Knowledge. It will be of interest to individuals who require a basic understanding of the Open FAIR Body of Knowledge, and professionals who are working in roles associated with a risk analysis project, such as those responsible for information system security planning, execution, development, delivery, and operation.
The Open FAIR Body of Knowledge provides a taxonomy and method for understanding, analyzing and measurin...
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SIAM: Principles and Practices for Service Integration and Management
principles and practices for service integration and management
2015 || Paperback || Dave Armes e.a. || Van Haren Publishing || met inkijkexemplaar
The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach.
Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery or...
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The IT4IT™ Reference Architecture, Version 2.0
2016 || Paperback || The Open Group || Van Haren Publishing || met inkijkexemplaar
The Open Group IT4IT™ Reference Architecture, Version 2.0, an Open Group Standard, provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT.
The Open Group IT4IT Reference Architecture standard comprises a reference architecture and a value chain-based operating model.
The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are:
* Strategy to P...
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Information Security Foundation based on ISO/IEC 27002 Courseware
2016 || Paperback || Hans Baars e.a. || Van Haren Publishing || met inkijkexemplaar
Information Security Foundation based on ISO/IEC 27002 Courseware is for anyone who wants to deliver courses aimed at passing the ISFS (Information Security Foundation) exam of EXIN.
This courseware is primarily developed for a classroom training in Information Security Foundation based on ISO/IEC 27002. The basis for this courseware is the 3rd revised edition of the study book Foundations of Information Security Based on ISO27001 and ISO27002. The various modules in the courseware relate to ...
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TRIM (The Rational IT Model™) Foundation - Courseware
foundation courseware
2017 || Paperback || Pelle Råstock || Van Haren Publishing || met inkijkexemplaar
The Courseware package consist out of two publications, TRIM (The Rational IT Model™) Foundation Courseware (ISBN: 978 94 018 0201 7) and TRIM: The Rational IT Model (ISBN: 978 94 018 0052 5).
This training consists of two days, which provide preparation for the TRIM Foundation exam. The courseware convers the basics of The Rational IT Model and provides a simpler way for organizations to adapt Service Management as a practice.
Apart from the certificate that you will receive when passing t...