Good services don't happen by accident, and neither do bad ones. Designing a service that works for users and organizations is just the first step. The real challenge begins when that design is turned into reality.'Bad Services' delves into common obstacles. From organizational silos and risk aversion to a lack of buy-in, the barriers can seem insurmountable. This book helps you understand why service design often fails to be implemented and provides practical solutions to overcome these chal...

Ever wondered why some people seem to thrive on the unknown while others struggle? Unlock the secret to innovation with "Everything is a Prototype." This guide dismantles the fear of failure, redefining it as a stepping stone to success in any field. It reveals how historical misunderstandings about making mistakes have stifled creativity and offers a new perspective: deliberate error-making as a pathway to genius. The book provides insights and tools for embracing experimentation, leading to...

A little book about the big and overwhelming issues humanity is dealing with. Taking economics as a surprising stepping stone, it connects the dots between essential developments in science, history, sociology, technology, design and culture. It is not a book about terrifying numbers, but about key stories from our past and present and how they affect our future. How do we as creatives help create the world we want?

The ToDontList-Method, which featured in this book’s two predecessors, unve...

Generative Artificial Intelligence (AI) tools are currently making a dynamic appearance in the architectural realm. Social media are being bombarded by word-to-image/image-to-image/word-to-3D/image-to-3D illustrations of fictive buildings generated by 2D or 3D AI algorithms. However, these “designs”, while visually appealing, have initiated a debate about their substance and the impact they have on conventional design methods. This book investigates the integration of generative ai-assist...

Designers are visual thinkers: they are used to sketches, not drafts, and rely on visuals instead of words. As a result, writing is a strange skill for a designer, leading to blank-page anxiety and procrastination. But no more! This book helps designers overcome the challenge of communicating with words. It introduces a writing method that fits how designers think, guiding them in clarifying thoughts, breaking down complex ideas into manageable pieces, and using writing to spark new ideas.

Wr...

Architects! Lead the change in responsible and creative material use.

After eight years work with creative personal branding Jürgen Salenbache has encapsulated its ideas and methods in a book.

Salenbacher looks at the origins of today's crisis and examines the work of leading theorists in business culture before explaining how our success in exploring change rests on our ability to think creatively. Branding practises, he suggests, can help us, but we also need to cultivate creative thinking.

Creative Personal Branding offers over 200 pages of insights, graphics...

Lie Like an Artist is about mastering the art of communication, drawing inspiration from how artists convey profound truths in engaging and memorable ways. This book addresses a common challenge: the frustration that comes from miscommunication. By adopting the techniques of artists – who expertly dramatize and exaggerate to capture attention and convey messages – you'll learn to clarify your thoughts and express your ideas in ways that truly resonate and stick in people's minds.

A perfec...

As we enter an era where AI and sensor-driven interfaces redefine our interaction with technology, 'Interface Design' emerges as an indispensable guide for crafting physical and digital interfaces. This book transcends mere technicalities, offering a unique conceptual approach to discussing and designing user interactions – an invaluable asset for those looking to innovate in the field.Beginning with foundational principles, 'Interface Design' delves into practical case studies and explores...

Innovation is highly relevant to every organization. Yet, eighty percent of innovation projects never reach the market. Many have a false start. The Innovation Expedition is written to inspire you with practical tools on HOW to start innovation effectively. It gives you practical and visual tools.The remarkable stories of how great explorers overcame unexpected setbacks will inspire you. How Columbus discovered America, how Hillary reached the summit of Everest and how Neil Armstrong got to b...