Telephone Business biedt intensieve en systematische training in vaardigheden op het gebied van het zakelijk telefoneren voor mbo, hbo, bedrijfscursussen en zelfstudie. Het boek bevat een scala aan realistische en interactieve oefenvormen, varierend van kennistoepassing tot negotiating skills (cases). Naast de taaluitingen die specifiek zijn voor nagenoeg elk (telefoon)gesprek wordt aandacht besteed aan de belangrijkste telefoonsituaties van zakelijke aard.

Logistics: Principles and Practice is a general introduction to logistics. The specialized field of logistics is growing fast. Fulfilling orders on time is of crucial importance in the modern age of internet economy and just-in-time production.

George Bernard Shaw's witty comedy of manners, Pygmalion includes an introduction by Nicholas Grene in Penguin Classics. Pygmalion both delighted and scandalized its first audiences in 1914. A brilliantly witty reworking of the classical tale of the sculptor Pygmalion, who falls in love with his perfect female statue, it is also a barbed attack on the British class system and a statement of Shaw's feminist views.

Technical English is a multi level English course which is ideal for students in vocational education or training at work. Its syllabus covers the core language that students need to be successful in all fields of technical and industrial work.

In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book "The Experience Economy" is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not.

In fact, the idea of staging experiences to leave a memorable and lucrative impression is now more...

Het Cuaderno de gramática española heeft als doel de ontwikkeling van het taalkundig vermogen van studenten op niveau B1 van het ERK.

Dit boek kenmerkt zich door:

de mogelijkheid om zelfstandig mee te werken, maar ook bruikbaar in de les met een docent,

het kan op zichzelf gebruikt worden, of het kan als ondersteuning dienen bij een andere methode,

aangepast aan de verschillende niveaus van het ERK en het Plan Curricular van het Instituto Cervantes,

ontwikkeling van goede leerstrategieën....

Assuming no prior knowledge of biology and building upon previous editions, Biological Psychology third edition uses everyday experiences to explain complex concepts in an interesting and highly accessible way. This is complemented by a range of inventive pedagogical features and extensive full-colour illustrations to stimulate interest and help students to develop and test their understanding. Online resources accompanying the text can be found at www.pearsoned.co.uk/toates These include vid...

The path to your professional success starts with a critical look in the mirror. If you read nothing else on managing yourself, read these 10 articles (plus the bonus article "How Will You Measure Your Life?" by Clayton M. Christensen).

We've combed through hundreds of Harvard Business Review articles to select the most important ones to help you maximize yourself. HBR's 10 Must Reads on Managing Yourself will inspire you to: Stay engaged throughout your 50+-year work life Tap into your deepe...

Organization happens in the act of working with others to accomplish a desired future state. It can happen through intentionally designed activity, spontaneous improvisation, or some combination of the two, but it always requires coordinated effort. This Very Short Introduction provides a lively and thought provoking introduction to the topic.

The legendary enchantment of Rip Van Winkle in the Kaatskill Mountains; the gruesome end of Ichabod Crane, who met the headless horseman of Sleepy Hollow; the spectre bridegroom who turned out to be happily substantial; the pride of an English village and the come-uppance of the over-zealous Mountjoy - these witty, perceptive and captivating tales range from fantasy to romance.