In dit boek staat de communicatiestijl van de lezer centraal. Het geeft antwoorden op vragen als: Hoe kijkt mijn omgeving naar mijn manier van communiceren, wat wordt door anderen gezien als mijn kwaliteit en welke valkuilen heb ik? Ook geeft het boek inzicht in de consequenties van je communicatiestijl. Hierbij kan gedacht worden aan het omgaan met stress, het toepassen van een beschermingsconstructie en het doorbreken van de vicieuze cirkel die elke communicatiestijl in zich draagt. Verder ...

De trein van Boos naar Middel is een in de praktijk gevormd model dat succesvol wordt gebruikt door onderwijzers, psychologen, verpleegkundigen, coaches, mediators en managers. Het is een gespreksmethode voor iedereen die iemand wil helpen die klem zit in negatieve emoties. 'De trein' biedt een simpel (maar niet eenvoudig) systeem om vanuit die negatieve positie te komen tot positieve actie. Een houvast in woelige omstandigheden.De trein van Boos naar Middel is gefundeerd op de methode 'oplos...

Everybody who is anybody is seen at the glittering parties held in millionaire Jay Gatsby's mansion in West Egg, east of New York. The riotous throng congregates in his sumptuous garden, coolly debating Gatsby's origins and mysterious past. None of the frivolous socialites understands him and among various rumours is the conviction that 'he killed a man'. A detached onlooker, Gatsby is oblivious to the speculation he creates, but always seems to be watching and waiting, though no one knows wh...

Based on research conducted by investigative teams at the University of Iowa, this book provides linkages between the three standardized languages recognized by the American Nurses Organization (NOC, NIC, and all of the 2009-2010 NANDA-I approved nursing diagnoses). It also features a chapter on clinical decision making.

PMN 2.0 is the industry standard diagramming language for business process models. The meaning of the business process diagram is the same, regardless of the tool used to create it. But creating models that are correct, complete, and clear demands more than a dictionary of BPMN shapes and symbols. It also requires a methodology for translating process logic consistently into the diagram. And it requires a measure of modeling style as well, conventions that ensure that the process logic is una...

THE LIFE-CHANGING BESTSELLER - OVER 1.5 MILLION COPIES SOLD'A deeply compassionate guide to self-care - simple and profound' Sir Kenneth Branagh'If you want to free yourself from anxiety and stress, and feel truly at ease with yourself, then read this book' Ruby WaxAuthoritative, beautifully written and much-loved by its readers, Mindfulness: A practical guide to finding peace in a frantic world has become a word-of-mouth bestseller and global phenomenon. It reveals a set of simple yet powerf...

Telephone Business biedt intensieve en systematische training in vaardigheden op het gebied van het zakelijk telefoneren voor mbo, hbo, bedrijfscursussen en zelfstudie. Het boek bevat een scala aan realistische en interactieve oefenvormen, varierend van kennistoepassing tot negotiating skills (cases). Naast de taaluitingen die specifiek zijn voor nagenoeg elk (telefoon)gesprek wordt aandacht besteed aan de belangrijkste telefoonsituaties van zakelijke aard.

Logistics: Principles and Practice is a general introduction to logistics. The specialized field of logistics is growing fast. Fulfilling orders on time is of crucial importance in the modern age of internet economy and just-in-time production.

George Bernard Shaw's witty comedy of manners, Pygmalion includes an introduction by Nicholas Grene in Penguin Classics. Pygmalion both delighted and scandalized its first audiences in 1914. A brilliantly witty reworking of the classical tale of the sculptor Pygmalion, who falls in love with his perfect female statue, it is also a barbed attack on the British class system and a statement of Shaw's feminist views.

In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book "The Experience Economy" is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not.

In fact, the idea of staging experiences to leave a memorable and lucrative impression is now more...