We think we know services — not a day goes by without using them — until we have to design them. It is then that their realities confront us, teasing us sometimes. While services have always been ‘designed’, the qualities of their designs are more important than ever, given how much more we depend on them. Thus the need for deepening our understanding of what services are, what they can be, and why they fail — often in unexpected ways. This book reveals the surprising design of serv...

"It does not matter whether you are innovating on your proposition, your team culture or something else. The authors Carola Verschoor and Rik de Vette view innovation as the creation, development and implementation of new forms of value. It is a verb, because ultimately for innovation to happen, thoughts and ideas must be set in motion by doing. 

Biologist Patrick van Veen is an expert in the area of social relationships at work. To examine and understand behaviour and subsequently do something with that knowledge - this is one of the basic skills that Van Veen would like more managers to master.

This book is packed with beautiful full colour photos that have all been taken in Apenheul and offers a fascinating view of the social behaviour of primates. Van Veen knows as no other how to draw parallels with the human world, in particular...

The years between “today” and 2030 have been dubbed the Decade of Action. Even without - and before - COVID, it was already clear that nobody can make the changes we need alone. More than ever, companies can and must connect with others to use their business as a force for progress. But how? By using the power of co-creation, defined as “The collaborative creation of new value, together with experts and stakeholders”.

In this practical, action-oriented, and easy to read book, Martijn ...

This Courseware is suited for the PRINCE2® 2017 Edition Foundation exam.

Why take a PRINCE2® course?

There are six variables that present in every project. These variables need to be managed accordingly. The six variables are:

- Money

- Time

- Quality

- Scope

- Risks

- Benefits

PRINCE2® is an integrated framework of processes and themes that will provide handles for planning, delegating, supervising and maintaining the six aspects of project performance.

By using examples and assignments...

Wings of Change – Jan Jacob Stam

This book is about organisational development from a systemic perspective. It is about systemic principles. How do they work in organisations? And how do people in those organisations experience them? This book attempts to answer this and many more questions on working with the systemic phenomenological perspective in organisations and society at large.

From the same perspective, this book discusses a large amount of issues such as fraud, success, downturn...

A momentous look at the private companies driving a revolutionary new economy in space, from the New York Times bestselling author of Elon MuskWith the launch of the Falcon 1 rocket in 2008, Elon Musk's SpaceX became the first private company to build a low-cost rocket that could reach orbit. And that milestone carried major implications: Silicon Valley, not NASA or nation states, was suddenly cemented as the epicenter of the new Space Age. Start-ups and the wealthy investors behind them bega...

Instant Wall Street Journal Bestseller!

Congratulations, you're a manager! After you pop the champagne, accept the shiny new title, and step into this thrilling next chapter of your career, the truth descends like a fog: you don't really know what you're doing.

That's exactly how Julie Zhuo felt when she became a rookie manager at the age of 25. She stared at a long list of logistics--from hiring to firing, from meeting to messaging, from planning to pitching--and faced a th...