On a daily basis, millions of Key Performance Indicators (KPIs) are generated to provide guidance, feedback and direction. Decisions, big and small, find their origin in KPIs. Performance Measurement has become a well established management area and it is hard to imagine that not so long ago we were able to manage our progress with just a few financial metrics. How different it is in today's day and age. From people to systems and from individuals to organisations, there is little we don't me...

Inspiration for Innovation helps you to become a successful innovator. It offers practical insights, tips and tools and teaches you how to innovate. With 101 columns, this book inspires, confronts and surprises everyone who is looking for more inspiration on this topic. Using an expedition metaphor, it reveals how to achieve a strategic mind-set: timing, breaking patterns, understanding customers, creating a culture for innovation, and implementing innovation projects successfully.

Every spre...

Organizations become more agile and teams more self-organizing. Insight into yourself and others is therefore more important than ever. The Enneagram is a proven model that describes nine personality types. It offers tools with which you can communicate more effectively, manage more consciously and achieve better results with teams.

The Enneagram theory clarifies which of the nine types applies to you the most. Each type uses a specific strategy as a means to success, but each approach also e...

Digital disruption is the biggest challenge that businesses are facing today. But where there is risk, there is opportunity. New technologies allow you to think big. At the same time, you need to think practical. Make Disruption Work shows you what digital disruption entails and how to ride the wave. The book is focused on evidence, not opinion, and offers real-world examples of companies that underwent digital disruption and how they now bank extremely healthy digital sales. Disruption need ...

This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization.

VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer require...