Time is limited. Attention is scarce. Are you engaging your customers?Apple Stores, Disney, LEGO, Starbucks.

Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality. This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel ...

This timely book is a crucial resource on the rich diversity of African constitutional law, making a significant contribution to the increasingly important field of comparative constitutional law from a historically understudied region. Offering an examination of substantive topics from multiple jurisdictions, it emphasises issues of local importance while also providing varied perspectives on common challenges across the continent. Divided into four thematic parts, chapters cover a wide arra...

This new edition offers a concise but comprehensive introduction to rocky shore ecology and has been completely revised and updated throughout. It describes the diverse biota (invertebrates, vertebrates, seaweeds, seagrasses and microalgae) that inhabit rocky shores, and the factors that determine their distributions, abundances and interactions. The book discusses the latest research on processes that control community structure, utilizing a global range of examplesfrom a wide range of shore...

Encyclopedia of Materials: Technical Ceramics and Glasses, Two Volume Set is an essential resource guide to these incredibly important and versatile materials. The book covers everything from the types, structures, mechanics and properties of ceramics and glasses, to the testing, characterization, modeling and applications of these materials. Important recent developments are also considered, including additive manufacturing methods, polymer derived ceramics, advanced sintering/densification ...

Mechanics of Materials clearly and thoroughly presents the theory and supports the application of essential mechanics of materials principles. Professor Hibbeler's concise writing style, countless examples, and stunning four-color photorealistic art program help you visualize and master difficult concepts. The 10th Edition retains the hallmark features synonymous with the Hibbeler franchise, and is enhanced with the most current information, a fresh new layout, added problem solving, and incr...

The venerable, time-tested guide to style, usage, and grammar—an indispensable reference informing the editorial canon with sound, definitive advice. Now in its 18th edition! More than 1.75 million copies sold! Much has happened in the years since the publication of the seventeenth edition of The Chicago Manual of Style. The world has transformed, and the Manual has risen to meet the moment.

The eighteenth edition of this classic guide for writers, editors, and publishers is the most exten...

Book of the Year 2023 according to New York Times, New Yorker, Guardian, Economist, Observer, The Spectator, Financial Times, Vogue, The Times, The Oldie, i Paper, The Standard, Washington Post, Independent, Daily ExpressSHORTLISTED FOR WATERSTONES BOOK OF THE YEAR 2023SHORTLISTED FOR THE WRITERS’ PRIZE FOR FICTION 2024ONE OF SARAH JESSICA PARKER’S BEST BOOKS OF 2023LONGLISTED FOR THE WALTER SCOTT PRIZE FOR HISTORICAL FICTION 2024‘A writer at the peak of her powers’ The TelegraphTruth...

In this mind-blowing follow-up to the bestselling Information is Beautiful, the king of infographics David McCandless uses spectacular visuals to reveal unexpected insights into how the world really works.

We are living in the Information Age, in which we are constantly bombarded with data – on television, in print and online. How can we relate to this mind-numbing overload? Enter David McCandless and his amazing infographics: simple, elegant ways to understand information too complex or ab...

Comprehensive, accessible, and highly illustrated, Robbins, Cotran & Kumar Pathologic Basis of Disease, 11th Edition, offers an in-depth, state-of-the-art overview of human diseases and their cellular and molecular basis. This best-selling text delivers the latest, most essential pathology knowledge in a readable, interesting manner, ensuring optimal understanding of the latest basic science and clinical content. More than 1,000 high-quality photographs and full-color illustrations highlight ...

Europe's most authoritative culinary reference comes to the New World A sound and comprehensive knowledge of cooking theory and technique is as essential to a great cook as a full complement of well-made kitchen tools. Based on the European culinary classic, Lehrbuch der Kuche, Classical Cooking the Modern Way: Methods and Techniques provides a complete review of the most basic culinary principles and methods that recipes call for again and again. Whether used alone or with its companion volu...