De Key bij Telephone Business. Deze leerstof biedt intensieve en systematische training in vaardigheden op het gebied van het zakelijk telefoneren voor mbo, hbo, bedrijfscursussen en zelfstudie. Het boek bevat een scala aan realistische en interactieve oefenvormen, varierend van kennistoepassing tot negotiating skills (cases). Naast de taaluitingen die specifiek zijn voor nagenoeg elk (telefoon)gesprek wordt aandacht besteed aan de belangrijkste telefoonsituaties van zakelijke aard.

Dive into a groundbreaking resource that equips healthcare professionals, Enterprise Architects, and IT decision-makers with the essential tools to enhance patient care and streamline operations within hospitals of all sizes and locales. In an era of Digital Transformation, this guide is your compass.

Introducing the ZiRA Hospital Reference Architecture in English, a pioneering open-source solution developed by healthcare experts, for healthcare experts. Building upon the foundation of the re...

In Game Changer, Koen Timmers shows how education, technology and climate action can change the world. How do they interact with each other, and above all: how do they contribute to global solutions for young people worldwide? From the refugee camps in Kakuma in Kenya, to the Microsoft headquarters in Seattle or the school desks in Malawi. From Charlize Theron to Trevor Noah, from NASA to LEGO, from CNN to BBC: where Koen Timmers speaks, people listen carefully. Dr Jane Goodall and Princess E...

Are you a professional often involved with brands and their visual communication, but not really a designer? Do you want to better understand how brands communicate? Do you often need to advise or manage designers? Or would you like to start as a designer yourself? This book aims to bridge the gap between business and creativity in visual communication.

To eliminate the noise in visual communication as much as possible, we provide managers and graphic designers a common language to communicat...

The secret to productivity isn't discipline. It's joy.

We think that productivity is all about hard work. That the road to success is lined with endless frustration and toil. But what if there's another way?

Dr Ali Abdaal - the world's most-followed productivity expert - has uncovered an easier and happier path to success. Drawing on decades of psychological research, he has found that the secret to productivity and success isn't grind - it's feeling good. If you can make y...

This handbook discusses different countries' bureaucratic, institutional, constitutional, reforms and governance system. It analyses the legislative and policy making processes and applications, local structures and functions of public administration in a given country. It presents the comparative aspects of public administration across the globe with recent developments in the field.

Contests the association of care with women as empirically and historically inaccurate, as well as politically unwise. Tronto presents care as one of the central activites of human life and illustrates the ways in which society degrades the importance of caring in order to maintain the power of those who are privileged.

Organizations act, but what determines how and when they will act? There is precedent for believing that the organization is but an extension of one or a few people, but this is a deceptively simplified approach and, in reality, makes any generalization in organizational theory enormously difficult