VeriSM™ is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, yo...

This is a simple, easy-to-understand guide for anyone who wants to learn the Agility concept and the Scrum framework. It covers the underlying concepts and principles, along with Scrum roles and responsibilities, events, artifacts, and scaling approaches, as well as common practices and techniques.

❶ Instead of praising Agility, the book focuses on understanding the real meaning of it in a straightforward and consistent way and reviews the types of projects where it may work and where it m...

The TOGAF standard is a framework - a detailed method and a set of supporting tools - for developing an Enterprise Architecture, developed by members of The Open Group Architecture Forum.

The TOGAF Standard, Version 9.2 is an update providing additional guidance, correcting errors, introducing structural changes to support the TOGAF Library (an extensive collection of reference material), and removing obsolete content. It may be used freely by any organization wishing to develop an Enterprise...

Cultural flagships, from trendy breeding grounds to iconic cultural palaces, form the core of many urban cultural landscapes. Spaces of Culture is about the new construction and redevelopment of cultural buildings in Amsterdam in the period 2000-2016.

In the construction and development of new cultural spaces in the city, the precise location and architecture play a major role in connecting the venue to the changing needs of the public, the makers and the neighbourhood. Using various case stu...

Sacred architecture as reality and metaphor in secularised Western society.

Christian monasteries and convents, built throughout Europe for the best part of 1,500 years, are now at a crossroads. This study attempts to understand the sacred architecture of monasteries as a process of the tangible and symbolic organisation of space and time for religious communities. Despite the weight of seemingly immutable monastic tradition, architecture has contributed to developing specific religious ident...

This book is about reaching all the way back to your absolute core and releasing the person you were always meant to be. Learning to structure and articulate your hearts desire and souls intent of living yourself as the truly loving man that you are.

The ability to make emotions, love and communication work for you and give you the power to attract, keep and let flourish any woman as a friend, date, partner and/or wife. Giving a spiritual touch to what it actually means to be and become a �...

The aim of this PhD research was to propose an approach to public housing management (HM) by LAs that may bring about maintenance and lead to better housing quality in Ghana. To do that, four research questions were addressed. (1) How is housing management by LAs organised, and how have challenges therein affected the quality of public housing? (2) What factors can be distinguished to

describe the organisation of and assess performance in HM? (3) What lessons can be learned from the organisat...

The use of outriggers in tall buildings is a common practice to reduce response under dynamic loading. Viscous dampers have been implemented between the outrigger and the perimeter columns, to reduce vibrations without increasing the stiffness of the structure. This damped outrigger concept has been implemented for reducing vibrations produced by strong winds. However, its behaviour under strong earthquakes has been not yet properly investigated. Strong earthquakes introduce larger amount of ...