A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an int...

Helping to bridge the gap between data gathering and data analysis, this book is based on a set of easy-to-follow steps woven throughout the text, enabling students to get stuck in and working with qualitative data fast.

Exploring research methods in the context of early childhood, this popular guide approaches complex ideas in a clear style linking directly to practice. It covers all students need to know about undertaking research in early childhood, including action research, ethics and carrying out a research project.

With clinical vignettes, dialogue examples and 'tips for therapists' this book is key reading for CBT therapists at all levels. Each chapter outlines key challenges therapists face in a specific context, how to predict and prevent ruptures in the therapeutic alliance and how to work with these ruptures when they occur.

Fundamental theories and concepts for understanding how business is done in Europe, linked to the current European business environment through a range of up-to-date case studies and examples.

Bringing together a huge range of research, theory and key concepts, David Hesmondhalgh provides an accessible yet critical exploration of cultural production and consumption in the global media landscape. This new edition explores the effects of digitalisation on culture and analyses the influence of IT and tech companies like Google, Apple, Amazon and Facebook on the cultural industries.

The 2008 financial crash, the war in Iraq and the Trump Administration are just some of the examples Eugene Sadler-Smith uses to bring hubristic leadership and all its pitfalls to life in this groundbreaking new text. Using critical analysis and reflective anecdotes, this book explores the characteristics and impacts of hubristic leadership and how these might be anticipated, mitigated and allayed.

This book explores what reasoning is and what it is not. It includes background theory and a rationale for primary teachers alongside examples of how reasoning in primary mathematics and science classes can develop.

With new material on working with diversity and difference, neuroscience and extended discussion on ethics, this is a quick and easy introduction to the psychodynamic approach.