In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.

The authorâ...

Note: This book is available in several languages: Dutch, English.

The Application Services Library ASL® is a public domain framework and the standard for application management. This pocket guide offers an introduction to the framework ASL 2, an evolutionary update of the ASL framework that was introduced in 2001 and is used by more and more organizations since then.

This compact book offers a generic introduction and additional background information through case study texts. These case text...

Besides the M_o_R® Management of Risk Practitioner Courseware -2010 Edition English (ISBN: 978.940.180.421.9) publication you are advised to obtain the corresponding publication Management of Risk: Guidance for Practitioners - 2010 Edition (ISBN: 978 0 11 331274 0).

M_o_R® Practitioner Certifications is suitable for individuals wanting to demonstrate they have achieved sufficient understanding of how to apply and tailor the M_o_R® methodology to a given scenario.

M_o_R® is an Enterprise...

Dit boek beschrijft de methode CATS CM, versie 4 voor het managen van contracten en is toe te passen binnen private en publieke organisaties, bij opdrachtgevers en leveranciers.

Contractmanagement is het realiseren van de met het contract beoogde doelstellingen door tijdens de uitvoeringsfase van een contract, proactief invulling te geven aan alle contractueel vastgelegde verantwoordelijkheden, verplichtingen, procedures, afspraken, voorwaarden en tarieven, het management van de risico’s, h...

This book covers everything you need to master the iSAQB© Certified Professional for Software Architecture - Foundation Level (CPSA-F) certification.

This internationally renowned education and certification schema defines various learning path for practical software architects. This book concentrates on the foundation level examination.

It explains and clarifies all 40+ learning goals of the CPSA-F© curriculum. In addition, you find step-by-step preparation guide for the examination.

Pleas...

"This document is a compilation of three documents within the TOGAF® Standard. It has been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th Edition.

The three documents in this set are:

• The TOGAF Standard — Architecture Development Method

This document describes the TOGAF Architecture Development Method (ADM) — an iterative approach to developing an Enterprise Architecture.

• The TOGAF Standard — ADM Techniques

This document contains a collect...

This book describes the CATS RVM methodology that proposes realization and verification management as a way to establish the relationship between contract management and project and service management. The CATS RVM methodology can be applied within public and private organizations, by and for clients and suppliers.

Realization and verification management is the realization of the objectives intended with the contract. It does this by proactively realizing and verifying the performance stipula...