Change Ahead is about the emerging practices at the intersection of business strategy, research, and design. It introduces the need for an adventurous, explorative mindset in order to grow businesses that last by creating meaning and relevance with and for people.In a complex and networked world, business, more than ever, is about adaptability to change and the capacity to create new propositions through a dynamic interaction with the environment. Much like sailing, business strategy will inc...

We think we know services — not a day goes by without using them — until we have to design them. It is then that their realities confront us, teasing us sometimes. While services have always been ‘designed’, the qualities of their designs are more important than ever, given how much more we depend on them. Thus the need for deepening our understanding of what services are, what they can be, and why they fail — often in unexpected ways. This book reveals the surprising design of serv...

When you want to change the world, how do you bring the world on board? Influence will improve the communications skills of changemakers, disruptors and entrepreneurs to increase their effectiveness and impact. It breaks down the essential skills needed and provides guidance and tools to learn, practice and excel. It’s your go-to communications coach.

Influence brings together what you need to know to get your message out there, making key insights accessible and immediately applicable. Pra...

Innovation Accounting is a practical guide for companies to help them measure and track innovation. Financial accounting in particular is difficult to use in the context of (digital) innovation.

This book was a gold award-winning title at the Axiom Business Book Awards 2022, in the category Business intelligence/ innovation.

Art school doesn't always prepare creatives for the real-world challenges they'll face in their careers. This can lead to feelings of being misunderstood, slow down careers, or even increased risk of burnout. Being Creative is the Easy Part provides valuable insights into the creative process and tackles common challenges such as client interactions, time and financial management. The book covers unconventional yet crucial topics, such as the potential negative impact of excessive focus on ar...

Designers in public organizations face the challenges of managing influential stakeholders, shifting priorities, and the complexities of drafting and implementing policy. Often, they lack the headspace to think deeply about designing for effective public engagement. "Conversational Design" helps designers within public and social organizations improve co-design and informed decision making practices. The book offers practical tools and case studies to stimulate participation and foster better...

Managers, we all know them. They make sure that things get done, that agreements are observed and that results are achieved. Ten years ago they were seen as the ideal solution for many companies. These days, their very existence is being called into question. Why this separate role? After all, managing is something we all do.

'Think Like a Manager, Don't Act Like One' offers 75 successful approaches to help you foresee or manage unpredictable situations. Developed with the assistance of John ...

Inspiration for Innovation helps you to become a successful innovator. It offers practical insights, tips and tools and teaches you how to innovate. With 101 columns, this book inspires, confronts and surprises everyone who is looking for more inspiration on this topic. Using an expedition metaphor, it reveals how to achieve a strategic mind-set: timing, breaking patterns, understanding customers, creating a culture for innovation, and implementing innovation projects successfully.

Every spre...