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IT Service Management Based on ITIL® 2011 Edition

2014 || Paperback || Pierre Bernard || Van Haren Publishing || met inkijkexemplaar

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers wil...

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Business Transformation Framework - To get from Strategy to Execution

to get from strategy to execution

2016 || Paperback || Jeroen Stoop e.a. || Van Haren Publishing || met inkijkexemplaar

This book explains the Business Transformation Framework, BTF Version 2016, a structural approach based on best practice. It is a practical approach that helps organizations to design, develop, plan and govern organizational change. Obviously developing a solid and widely supported Change plan is the first step towards a successful organizational change! Simply said: BTF helps to get control over organizational change!

In the BTF coherence and collaboration are essential. The BTF approach i...

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IT4IT™ Foundation – Study Guide

preparing for the IT4IT part 1 examination

2016 || Paperback || Andrew Josey e.a. || Van Haren Publishing || met inkijkexemplaar

This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification.

This Study Guide is excellent material for:

* Individuals who require a basic understanding of the IT4IT Reference Architecture

* IT Professionals/Practitioners who a...

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Service Automation Framework

for the design and delivery of automated services

2016 || Paperback || Jan Willem Middelburg || Van Haren Publishing || met inkijkexemplaar

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.

This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your...

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IT4IT™ 2.1 Foundation – Study Guide

Preperation for the IT4IT part 1 examination

2017 || Paperback || Andrew Josey e.a. || Van Haren Publishing || met inkijkexemplaar

This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification. This 2nd Edition of the document has been updated to align with the IT4IT Reference Architecture, Version 2.1.

This Study Guide is excellent material for:

* Individua...

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VeriSM™ - A Pocket Guide (1e)

A Pocket Guide

2018 || Paperback || Doug Tedder e.a. || Van Haren Publishing

This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization.

VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer require...

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ITIL® 4 Managing Professional Courseware

2020 || Paperback || Van Haren Publishing || Van Haren Publishing

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OBM Foundation Courseware - English

2021 || Paperback || Joost Kerkhofs e.a. || Van Haren Publishing || met inkijkexemplaar

Dit boek is een inleiding tot contractmanagement voor bedrijven en overheid. Het introduceert een aantal basisbegrippen en concepten en biedt een helder stappenplan om de meeste valkuilen rond contracten proactief te vermijden.

Contractmanagement is het op operationeel niveau managen van alle contractueel vastgelegde verantwoordelijkheden, verplichtingen, procedures, afspraken, voorwaarden en tarieven rond een bepaalde overeenkomst plus het managen van alle onduidelijkheden, hiaten en gewen...

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BIAN Banking Architecture Foundation Courseware

2th edition

2021 || Paperback || B.I.A.N. a.o. || Van Haren Publishing

This is the official courseware for the accredited BIAN Foundation training. It is intended for professionals that aim to pass the BIAN Banking Architecture Foundation certification, via the online exam. The BIAN Banking Architecture Foundation exam leads to the official BIAN Foundation certification by the Banking Industry Architecture Network. It is carried out by Van Haren Learning Solutions. The BIAN Foundation Certification exam tests the training participant’s knowledge of the BIAN Re...

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PRINCE2 Agile® Foundation Courseware – English

2022 || Paperback || Douwe Brolsma e.a. || Van Haren Publishing || met inkijkexemplaar

Besides the PRINCE2 Agile® Foundation Courseware – English publication you are advised to obtain the official publication from TSO.

PRINCE2 Agile® Foundation is applicable to anyone who delivers projects, large or small, in an agile context.

This certification is for professionals who work within a project that includes key staff and integrating project management with product delivery. This requires an understanding of the agile concepts detailed in PRINCE2 Agile. And will also be benef...

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Resultaten (12734)

IT Service Management Based on ITIL® 2011 Edition

Business Transformation Framework - To get from Strategy to Execution

IT4IT™ Foundation – Study Guide

Service Automation Framework

IT4IT™ 2.1 Foundation – Study Guide

VeriSM™ - A Pocket Guide (1e)

ITIL® 4 Managing Professional Courseware

OBM Foundation Courseware - English

BIAN Banking Architecture Foundation Courseware

PRINCE2 Agile® Foundation Courseware – English

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