The structure of this book is based on the LSSA Skill set for Lean and Six Sigma Green Belt All of the techniques described in these Skill set will be reviewed in this book. The Lean elements will be discussed in chapter 1 to 6. The Six Sigma elements will be discussed in chapters 7 and 8. This book can be used for two purposes. Firstly, it acts as a guide for Green Belts undertaking a Lean or Six Sigma project following the DMAIC roadmap (‘Define – Measure – Analyze – Improve – Con...

In recent times, physicists have come to appreciate information’s central role in the universe’s grand plan. That and the fact that an explicit understanding of the informational relationships involved may well be key to unlocking many of the universe’s deepest secrets. That makes the birth of both Computer and Information Science not only essential to the explosion of modern technological success, but also to our understanding of reality itself. In recognizing that, what unfolds is a s...

This book is intended for everyone in an organization who wishes to have a basic understanding of information security. Knowledge about information security is important to all employees. It makes no difference if you work in a profit- or non-profit organization because the risks that organizations face are similar for all organizations.

It clearly explains the approaches that most organizations can consider and implement which helps turn Information Security management into an approachable, e...

The Courseware package consist out of two publications, IPMA-D based on ICB 4 Courseware (ISBN: 978 94 018 0165 2) and Better Practices of Project Management Based on IPMA competences - 4th revised edition (ISBN: 978 94 018 0046 4).This training consists out of four days, which provide preparation for the D exams. The course covers the subjects at a fast pace. The course has been structured to align with the structure and scope of the competence elements in the ICB version 4, divided into Pra...

Agile is a philosophy that ensures business results, especially in this rapidly changing world. The foundation for the focus on result is based on continuous improvement of customer satisfaction, Customer Excellence! The ideas originated in the world of software development, but is more widely applicable.

This book is about applying Agile from team level to the level of the whole organization. It is the guide in the transformation to a structured Agile way of working and a reference for those...

This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.

The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. ...