Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is “No Waste”, ITIL is “No Chaos”, Agile is “No Delay”, and XLA is “No Frustration.”

XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains t...

"Professionals die Certified BIO Practitioner zijn hebben niet alleen kennis over de Baseline Informatiebeveiliging Overheid (BIO) standaard maar zijn daarnaast ook in staat om deze te implementeren binnen organisatie

De CBP Practitioner certificering en opleiding is voor iedereen die werkt bij het Rijk, Gemeenten, Waterschappen of Provincies en betrokken is bij de implementatie of voortzetting van de Baseline Informatiebeveiliging Overheid.

De certificering is ook geschikt voor partijen die...

This book talks about how to exploit business and service design techniques for business advantage in the financial sector. It does so, not through the theory but rather through how to deal with the enduring business issues and by addressing practical problems. The business issues that banks are using this new technology to address are long lasting. Hence the need to look at:

• how banks exploit the opportunities created by this new technology and

• how the banks will function differently.

These business issues are faced by both established banks and the relatively new Fintech sector. Fintechs have the advantage of being end-to-end designed from the outset but do not have the brand or depth of data available to established playe...

"Besides this Data Management Fundamentals (DMF) CDMP exam preparation book, you are advised to obtain the publication the Data Management courseware based on CDMP Fundamentals - Revised edition () for your preparation for your Certified Data Management Professional (CDMP) certification. This CDMP certification based on the DAMA DMBok (Data Management Body of Knowledge) is a globally recognized credential that validates the knowledge and skills required in the field of data management. This e...

"More than 100,000 organizations throughout the European Union have to comply with the NIS2 Directive. Is your organization one of them? If so, what do you need to do to become compliant? Two questions that are easy to ask, but the answers are never as straightforward. With 46 articles, 144 provisions, and over 140 references to other documents, the NIS2 is anything but easy to read, let alone interpret.

This book provides an answer to your questions in a straightforward, easy-to-understand w...

This management guide offers an introduction to the IT Capability Maturity Framework™ (IT-CMF™), 2nd edition. The IT-CMF offers a comprehensive suite of tried and tested practices, organizational assessment approaches, and improvement roadmaps covering key IT capabilities needed to optimize value and innovation in the IT function and the wider organization. It enables organizations to devise more robust strategies, make better-informed decisions, and perform more effectively, efficiently,...

The TOGAF standard is a framework - a detailed method and a set of supporting tools - for developing an Enterprise Architecture, developed by members of The Open Group Architecture Forum.

The TOGAF Standard, Version 9.2 is an update providing additional guidance, correcting errors, introducing structural changes to support the TOGAF Library (an extensive collection of reference material), and removing obsolete content. It may be used freely by any organization wishing to develop an Enterprise...

Het complete OBM Foundation lespakket bestaat uit drie onderdelen: twee publicaties en een app. Deze OBM Foundation Courseware (ISBN 9789401806572) en het studieboek, genaamd ‘OBM, een introductie’ (den Broeder en Kerkhofs) (ISBN 9789401806541).

Deelnemers van een officieel geaccrediteerde OBM Foundation Level opleiding krijgen bovendien toegang tot het online leerplatform Knowingo.

Deze OBM Foundation Courseware is in overeenstemming met de syllabus voor de OBM Dynamics - OBM Foundation ...

Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation’s flexibility. Thereby allowing one to adjust to changes in de...