The Courseware package consist out of two publications, VeriSMTM - Foundation Courseware (ISBN: 978 94 0180 262 8) and VeriSMTM - A service management approach (ISBN: 978 94 018 263 5). This training material covers the syllabus for the VeriSM™ Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSM™ Foundation certification.VeriSM™ Foundation consists of two parts: VeriSM™ Essentials and VeriSM™ Plus...

"This document is the Enterprise Agility and Digital Transformation TOGAF Series Guide Set. It contains two TOGAF Series Guides that have been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th Edition.

TOGAF® Series Guide: Enabling Enterprise Agility

This document is designed to help Enterprise Architects requiring information on how to adapt and use the TOGAF framework to support an Agile enterprise.

It covers the following topics:

• An introduction to the ...

With the arrival of Agile, DevOps and Scrum, Test automation can no longer be ignored as a means of testing faster and better. Where manual software testing used to be the basis for the test professional, this is shifting. Automated testing is of such importance and should be seen as a fundamental skill of every testing professional.

This course gives you an overview of the most important developments in the field of test automation. You will learn what the most important varieties are in too...

Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a compre...

Information Security Foundation based on ISO/IEC 27002 Courseware is for anyone who wants to deliver courses aimed at passing the ISFS (Information Security Foundation) exam of EXIN.

This courseware is primarily developed for a classroom training in Information Security Foundation based on ISO/IEC 27002. The basis for this courseware is the 3rd revised edition of the study book Foundations of Information Security Based on ISO27001 and ISO27002. The various modules in the courseware relate to ...

The Courseware package consist out of two publications, TRIM (The Rational IT Model™) Foundation Courseware (ISBN: 978 94 018 0201 7) and TRIM: The Rational IT Model (ISBN: 978 94 018 0052 5).

This training consists of two days, which provide preparation for the TRIM Foundation exam. The courseware convers the basics of The Rational IT Model and provides a simpler way for organizations to adapt Service Management as a practice.

Apart from the certificate that you will receive when passing t...

Cybercrime, data leaks and information security get more attention than ever in the news. Governments and companies dedicate more and more resources to these areas. However, most of that attention appears to be focused on reactive measures (“How do we catch the cybercriminals?”) instead of on preventive measures (“How do we make our systems secure?”). Although it is hard to measure, research reports indicate that building security in is worth the investment. Key in the software building p...

Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM™ provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM...

This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, an...