Customer friendliness is the shortest route to better business results. That's the conclusion Jeannette Biesbroeck draws after forty years of working in the service industry. In this book she points the way to 'Customer friendliness as mastery', with which you can distinguish yourself from your competitors in your own way and within your possibilities.

The customer wants one thing above all: to be well served. In many cases: better. How do you do that? What works and what doesn't? How do you...

Are you in business for yourself ? Are you an entrepreneur ? Don't we read books written by other business people ? That talk from reality , from real life, from experience ? Don't we wanna get better at it ? Don't we want to learn from others who walk the almost same path ? Do we want to learn how to persist ? Do we still enjoy an exciting story....in these times ? This book has it all and will have you thinking... this is insane....but it all happened... For real...Plus you get book Victory...