Robin DiAngelo is an academic, lecturer, and author working in the fields of critical discourse analysis and whiteness studies. She is a lecturer at the University of Washington and formerly served as a tenured professor of multicultural education at Westfield State University. DiAngelo has been a consultant and trainer for more than twenty years on issues of racial and social justice.

From the international bestselling expert on dealing with assholes

'With cutting-edge research and real-life examples that are thought-provoking and often hilarious, this is an indispensable resource'

Gretchen Rubin, author of The Happiness Project

'At last someone has provided clear steps for rejecting, dejecting, deflecting, and deflating the jerks who blight our lives. Better still, that someone is the great Bob Sutton, which ensures that the information is useful, ev...

Today's consumers prefer the advantages of access over the hassles of ownership. It's not just internet services like Netflix and Spotify; even industrial firms like GE and Caterpillar are reinventing themselves as solutions providers. Whether you sell software, clothes, insurance, or industrial machines, you need to master the transition to the subscription model.