This workbook can be used by clients in first line care, in addiction care centers, in mental health care, also in blended therapy sessions. It focusses at individual treatment with 9 basic sessions and 7 optional sessions containing self-monitoring registration forms, other fill-in schemes and many exercises to do and to discuss the next session. Themes and subjects of the sessions are also leading in the workbook. Clients are expected to work hard on the goals set. They practice with differ...

HOW TO USE THIS BOOK

1 WORLD CLASS

1.1 CONTINUOUS IMPROVEMENT

1.1.1 History of Lean and Six Sigma

1.1.2 Lean principles

1.1.3 House of Quality

1.1.4 Eight types of Waste

1.1.5 CIMM–framework

1.2 CUSTOMER VALUE (VOC & CTQ)

1.2.1 CTQ – Nursing home

1.2.2 CTQ – Implementation organization

1.2.3 CTQ – Ball bearing on shaft

1.2.4 CTQ–Flowdown – Baking pancakes

1.2.5 CTQ–Flowdown – Hotel room

2 POLICY DEVELOPMENT AND DEPLOYMENT

2.1 POLICY DEVELOPMENT

2.1.1 Mission, v...

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