So much is expected of managers; supervising the staff, running the department, motivating employees, open communication, delegating tasks, finding creative solutions, providing and processing feedback, creating budgets, reaching targets. Who couldn’t use help with all this?

Whether you are just starting out in a supervisory role or are a highly experienced manager, you will find this book an enormous benefit. For the new supervisor it will answer such questions as ‘Just how do I deal with ...

Managers, we all know them. They make sure that things get done, that agreements are observed and that results are achieved. Ten years ago they were seen as the ideal solution for many companies. These days, their very existence is being called into question. Why this separate role? After all, managing is something we all do.

'Think Like a Manager, Don't Act Like One' offers 75 successful approaches to help you foresee or manage unpredictable situations. Developed with the assistance of John ...

When you want to change the world, how do you bring the world on board? Influence will improve the communications skills of changemakers, disruptors and entrepreneurs to increase their effectiveness and impact. It breaks down the essential skills needed and provides guidance and tools to learn, practice and excel. It’s your go-to communications coach.

Influence brings together what you need to know to get your message out there, making key insights accessible and immediately applicable. Pra...

Innovation Accounting is a practical guide for companies to help them measure and track innovation. Financial accounting in particular is difficult to use in the context of (digital) innovation.

This book was a gold award-winning title at the Axiom Business Book Awards 2022, in the category Business intelligence/ innovation.

Art school doesn't always prepare creatives for the real-world challenges they'll face in their careers. This can lead to feelings of being misunderstood, slow down careers, or even increased risk of burnout. Being Creative is the Easy Part provides valuable insights into the creative process and tackles common challenges such as client interactions, time and financial management. The book covers unconventional yet crucial topics, such as the potential negative impact of excessive focus on ar...

Designers in public organizations face the challenges of managing influential stakeholders, shifting priorities, and the complexities of drafting and implementing policy. Often, they lack the headspace to think deeply about designing for effective public engagement. "Conversational Design" helps designers within public and social organizations improve co-design and informed decision making practices. The book offers practical tools and case studies to stimulate participation and foster better...

What does this book offer you?

A4 Project Management has been rated as “more than excellent tool for both project team members and managers as well as principals” and “easy to learn, easy to use”.

It combines pragmatic insights with a truly scientifically fundament; based upon the two valid axiom’s of business science: division of labor, and design of organization. And with just alliterating words you can inspire, control and finish your projects.

Who has written this work for you?

René Hombergen has been working as a project-, program- and portfolio-manager. Now he coaches and teaches on the discipline. He has written seventeen books on this field of renewal...

This is the revised edition of the first text book in English specially developed for training for IPMA-D and IPMA-C exams, now based on Version 4 of the ICB.

In this 4th edition, the text has been restructured and extended to align with the structure and scope of the competence elements in the ICB version 4, divided into Practice competences, People competences and Perspective competences. Therefore, this book will be essential guidance and study book for everyone studying for the IPMA-D, IP...

IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.

The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO...