In dit boek worden de in de rechtspraktijk gangbare juridische databanken en hun zoekprogramma’s op eenvoudige en heldere wijze uitgelegd. Beschreven wordt in welke bronnen met diverse zoekwijzen zo efficiënt mogelijk het juiste resultaat kan worden verkregen en hoe dit resultaat vervolgens kan worden gebruikt. Dit wordt nader geïllustreerd aan de hand van voorbeelden en opdrachten. De antwoorden van de opdrachten staan achter in het boek, met een uitgebreide beschrijving van de zoekweg e...

Medical students and faculty have long looked to Boron & Boulpaep's Medical Physiology for an unparalleled, comprehensive understanding of complex human physiology. By popular demand, the new Boron & Boulpaep Concise Medical Physiology offers Boron & Boulpaep's authoritative content in a condensed, entry-level presentation that is well-illustrated and student friendly. You'll find the same trusted quality and attention to detail as the parent text, with a logically organized format, clear, in...

Patsy Lightbown and Nina Spada have worked for over four decades in second language research and education. They are highly respected worldwide for making theory and research about language learning accessible and relevant to classroom teaching. This widely acclaimed book remains essential reading for second language teachers.

The foundational and wildly popular go-to resource for influence and persuasion-a renowned international bestseller, with over 5 million copies sold-now revised adding: new research, new insights, new examples, and online applications. In the new edition of this highly acclaimed bestseller, Robert Cialdini-New York Times bestselling author of Pre-Suasion and the seminal expert in the fields of influence and persuasion-explains the psychology of why people say yes and how to apply these insigh...

Business Partner gives students the practical training they need to bridge the gap between the classroom and the world of work. It helps students to make measurable progress in learning English while helping to make them more employable.

Business Partner does not assume any knowledge of the workplace, and is designed for students with no work experience. It also provides many suggestions and alternative ways to use the material for those students already in work.

Each level is written to a sy...

Featuring an emphasis on future consumers of psychological research and examples drawn from popular media, Research Methods in Psychology: Evaluating a World of Information develops students' critical-thinking skills as they evaluate information in their everyday lives. The Fourth Edition of this best-selling text takes learning to a new level for both consumers and producers by offering new content, interactive learning, and online assessment to help them master the concepts.

Write your first code in Java 17 using simple, step-by-step examples that model real-word objects and events, making learning easy. With Java 17 for Absolute Beginners you'll be able to pick up the concepts without fuss. It teaches Java development in language anyone can understand, giving you the best possible start.

You'll see clear code descriptions and layout so that you can get your code running as soon as possible. Author Iuliana Cosmina focuses on practical knowledge and getting you up...

This comprehensive textbook for undergraduate-level anatomy and physiology courses in communication sciences and disorders programs is neither oversimplified nor excessively detailed. The book is written with clinical endpoints in mind, and only those topics that are ultimately important to understanding, evaluating, and managing clients with speech, hearing, and swallowing disorders are covered. Drawing on material from the best-selling Preclinical Speech Science: Anatomy, Physiology, Acoust...

Dit product bestaat uit een boek inclusief website met hierop o.a. het online boek.

Van burgers wordt steeds vaker verwacht dat zij actief participeren in de samenleving, dat ze de regie in eigen hand nemen en minder snel aankloppen bij de overheid voor ondersteuning. De Wet maatschappelijke ondersteuning (Wmo) biedt een context voor deze maatschappelijke participatie en actief burgerschap. Individuen en groepen met vragen en problemen worden niet langer als ‘klant’ gezien, maar als eigen...

Hoe bied je magnifieke service aan de klanten die de lat hoog leggen?

Uw organisatie heeft dagelijks contact met klanten, gasten, cliënten of patiënten. Sommigen vinden alles goed, anderen zijn veeleisend en leggen de lat hoog en laten dat duidelijk merken ook. In dit boek richten wij ons op deze laatste groep. Klanten die kritisch zijn, veeleisend en gewend aan topservice in de dienstverlening, retail, de zorg en de publieke dienstverlening.

Klanten zijn mondiger geworden, weten beter wat ...