Time is limited. Attention is scarce. Are you engaging your customers?Apple Stores, Disney, LEGO, Starbucks.

Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality. This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel ...

The Admiralty Manuals are recognised worldwide as the leading authority on navigational knowledge and techniques. This new edition includes the use of satellites and the display of navigational information on electronic charts.

Providing practical, multidisciplinary coverage of the latest diagnostic and multidisciplinary therapeutic approaches for head and neck cancer, the 5th Edition of this award-winning text helps you achieve the best possible surgical outcomes and preserve and restore form and function. Internationally renowned surgeon Dr. Jatin P.

Shah, joined by colleagues Snehal G. Patel, Bhuvanesh Singh, and Richard Wong, guides you step by step through every aspect of this challenging field, helping you tak...

Taking a practical, easy-to-reference signs and symptoms approach, Fenichel's Clinical Pediatric Neurology, 8th Edition, provides a solid foundation in the diagnosis and management of primary neurologic disorders of childhood while bringing you fully up to date with recent developments in the field. It offers step-by-step, authoritative guidance that considers each presenting symptom in terms of differential diagnosis and treatment, reflecting real-life patient evaluation and management. Perf...

Focusing on the UK, France, Germany, Sweden, Italy and Hungary, countries that represent key variations in European public administration, this textbook explores how the cultural, organizational, personnel and financial dimensions of public administration compare. The guiding questions are whether, to what extent and why the politico-administrative systems and their reforms show convergence or divergence from Europeanization. Key features of the second edition: Country profiles, comparative r...

Now completely revised to bring you up to date with the latest advances in the field, Critical Care Medicine: Principles of Diagnosis and Management in the Adult, 5th Edition, delivers expert, practical guidance on virtually any clinical scenario you may encounter in the ICU. Designed for intensivists, critical care and pulmonology residents, fellows, practicing physicians, and nurse practitioners, this highly regarded text is clinically focused and easy to reference. Led by Drs.

Joseph Parri...

Comprehensive in scope and easy to use, Atlas of Gynecologic Surgical Pathology, 4th Edition, provides the current, authoritative information you need to effectively sign out cases in female genital pathology. In this 4th Edition, internationally renowned authors Drs. Philip B. Clement and Robert H. Young are joined by new co-author Dr. Jennifer Stall to continue this bestselling atlas's tradition of excellence.

Hundreds of superb pathologic images, diagnostic pearls, and fully updated conten...

Put the world's most well-known kidney reference to work in your practice with the 11th Edition of Brenner & Rector's The Kidney. This two-volume masterwork provides expert, well-illustrated information on everything from basic science and pathophysiology to clinical best practices. Addressing current issues such as new therapies for cardiorenal syndrome, the increased importance of supportive or palliative care in advanced chronic kidney disease, increasing live kidney donation in transplant...

Featuring unparalleled full-color illustrations and detailed descriptions, Miller and Evan's Anatomy of the Dog, 5th Edition makes it easy to master the intricate details of canine morphology. Content has been updated throughout the text to reflect the latest knowledge regarding the development, structure, and function of the canine body. Chapters in the text are logically organized by body system and written by expert anatomists who lend their extensive knowledge of particular structures.

Pl...

Covering both emerging and proven techniques in this dynamic area of oral health, Management of Temporomandibular Disorders and Occlusion, 8th Edition is the only textbook that guides you from basic anatomy and function to providing solutions to many common occlusal and TMD problems. Clear descriptions and a new full-color design promote a complete understanding of normal, abnormal, and dysfunctional occlusal relationships and masticatory function and dysfunction. A recognized industry-standa...