This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different w...

If you want to accelerate your business and career and stand out like a tall giraffe surrounded by tiny field mice, now is the time to get serious and get going.

In this book, high performance expert Paul Rulkens offers the best ideas, insights and techniques to get everything you can out of everything you have -- from business growth to maximizing your own performance.

In 'The Power of Preeminence' you will learn the critical skills and inside secrets to:

- Focus on the few things necessary...

This second European edition of this classic textbook brings the exceptional introduction to organizational behaviour written by the masters of the subject, and adapts it to meet the needs of students studying in Europe today. Fully updated and revised, this adaptation continues the tradition of making current, relevant research come alive for students, while maintaining its hallmark features - clear writing style, cutting-edge content and compelling pedagogy. This new edition offers real-lif...

Developing a Questionnaire is a comprehensive guide to the successful design and implementation of questionnaires as a research method. It covers: how, why and when to use questionnaires how to analyse data how to present results how to relate questionnaires to other forms of research. This second edition contains new chapters on the use of questionnaires in surveys, face-to-face questionnaires and telephone interviews.

Na Chinees is Spaans de meest gesproken moedertaal ter wereld, en de vraag naar cursussen Spaans is al jaren groeiende. Veel cursisten hebben hierbij behoefte aan taalhandelingen die ze direct toe kunnen passen. De communicatieve methode Start.es voorziet hierin.

Start.es is een methode Spaans voor blended learning. Met Start.es 2 werkt de cursist van het reeds behaalde A1-niveau naar niveau A2 van het Europees Referentiekader (ERK), aan de hand van thema's als culturele verschillen, liefdesr...

The Hollandsche Schouwburg is a former theatre in Amsterdam where, during the Nazi occupation of the Netherlands, tens of thousands of Jews were assembled before being deported to transit and concentration camps. Before the war, the theatre had been an example of Jewish integration in the Netherlands, and after the war it became a memorial for the Jewish victims of Nazi persecution. This book is the first international publication to address all the historical aspects of the site, putting it ...

Encyclopedia of Cardiovascular Research and Medicine, Four Volume Set offers researchers over 200 articles covering every aspect of cardiovascular research and medicine, including fully annotated figures, abundant color illustrations and links to supplementary datasets and references. With contributions from top experts in the field, this book is the most reputable and easily searchable resource of cardiovascular-focused basic and translational content for students, researchers, clinicians an...

Nanotechnology for Microelectronics and Photonics, Second Edition has been thoroughly revised, expanded, and updated. The aim of the book is to present the most recent advances in the field of nanomaterials, as well as the devices being developed for novel nanoelectronics and nanophotonic systems. It covers the many novel nanoscale applications in microelectronics and photonics that have been developed in recent years.

Looking to the future, the book suggests what other applications are curre...

This book is a one-semester text for an introduction to real analysis. The author's primary aims are to develop ideas already familiar from elementary calculus in a rigorous manner and to help students deeply understand some basic but crucial mathematical ideas. Meets and aligns with various student backgrounds Pays explicit attention to basic formalities and technical language Contains varied problems and exercises Drives the narrative through questions

This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset manageme...