'Uw klanten zijn alleen maar tevreden omdat hun verwachtingen niet hooggespannen zijn en omdat niemand anders het beter doet. Tevreden klanten hebben is niet meer genoeg tegenwoordig. Wilt u echt een bloeiend bedrijf, maak dan van uw klanten enthousiaste fans.'

Dit is in het kort het advies dat de nieuwe districtsmanager in dit boek op zijn eerste werkdag te horen krijgt. Zijn verhaal wordt in de van Ken Blanchard bekende, enerverende parabelvorm verteld.

Ken Blanchard en Sheldon Bowles geve...

Addresses the main systems necessary for the successful operation of a maintenance organization, such as performance control, work control and documentation. This work shows how they can be modelled, their function and operating principles, and the main problems encountered in operation.

Strategic Maintenance Planning deals with the concepts, principles and techniques of preventive maintenance, and shows how the complexity of maintenance strategic planning can be resolved by a systematic 'Top-Down-Bottom-Up' approach. It explains how to establish objectives for physical assets and maintenance resources, and how to formulate an appropriate life plan for plant. It then shows how to use the life plans to formulate a preventive maintenance schedule for the plant as a whole, along...

Draws on science, spiritual values, psychology, the cutting edge of management thought with leading companies which employ Fifth Discipline methods. This edition contains more than 100 pages of material about how companies are actually using and benefiting from Fifth Discipline practices.

Almost all higher educational institutions have built some kind of fieldwork project into the advanced stages of their programmes and the research project should integrate theory, practice, knowledge and skills. Students should be able to apply their acquired knowledge and understanding in a manner that indicates a professional approach to their work or vocation, and have the ability to integrate knowledge and handle complexity, and formulate judgements with incomplete or limited information....

The education of the real estate professional is changing and aligning itself more closely with the world of business. This book takes a new approach to property appraisal by exploring the pricing mechanism in this changing context. It: develops the notion of the pricing mechanism in relation to property covers practical issues of comparison and the real problems in applying valuation theory explores calculations - including social and environmental worth - ignored in other texts As real esta...