This handbook is designed to help candidates preparing for the ASQ Six Sigma Green Belt certification exam. Meant for those who already understand the basic concepts of reducing variation and improving processes, it also serves as a helpful reference to the appropriate materials needed to conduct successful Green Belt projects. The layout of the handbook is mapped to the 2022 version of ASQ’s Body of Knowledge (BoK).

This revised edition includes new information about:

• SMART goals, key ...

This book offers a practical guide for policy advisors and their managers, grounded in the author's extensive experience as a senior policy practitioner in New Zealand's Westminster-style system of government. A key message is that effective policy advising is less about cycles, stages and steps, and more about relationships, integrity and communication. Policy making is incremental social problem solving.

Policy advising is mostly learned on the job, like an apprenticeship. It starts with ca...

Until now, there has been no definitive "little red book" for the millions of sales-people across the globe. In the tradition of Harvey Penick's Little Red Book, New York Times bestseller and the best selling sports book of all time. The Little Red Book of Selling by sales master Jeffrey Gitomer fills that void with an edgy, practical, and fun resource that salespeople will love-and sales managers will buy by the case.

Salespeople hate to read. That's why The Little Red Book of Selling is sho...

For most children, reading the fairy tales of the Brothers Grimm is an essential experience when growing up. Grimm's Fairy Tales collects some of the best-known fairy and folk tales set down by the Brothers Grimm, including "Sleeping Beauty," "Snow White and the Seven Dwarfs," "Little Red Riding Hood," "Hansel and Gretel," "The Frog-Prince," and "Rumpelstiltskin."

Kissinger's six leaders are Konrad Adenauer, Charles de Gaulle, Richard Nixon, Anwar Sadat, Lee Kuan Yew, and Margaret Thatcher. All of them were formed in a period when established institutions collapsed all over Europe, colonial structures gave way to independent states in Asia and Africa, and a new international order had to be created from the vestiges of the old. Kissinger penetratingly analyses each of these leaders' careers through the highly individual strategies of statecraft which h...

Step into the unsettling world of Shirley Jackson with a collection of her finest, creepiest short stories, revealing the queen of American gothic at her mesmerising best. This selection includes 'The Lottery', Jackson's masterpiece and one of the most terrifying and iconic stories of the twentieth century. 'An amazing writer ...

If you haven't read her you have missed out on something marvellous' Neil Gaiman

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.

How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room and memo...

Principles of Yacht Design has established itself as the standard book on the subject for practising designers, naval architecture students, discerning boat owners as well as the boatbuilding industry as a whole. The fifth edition is completely revised and expanded. It examines every aspect of the process of yacht and powerboat design.

The new edition includes new findings from recent research in aero and hydrodynamics, as well as covering the most recent changes to building standards. The au...

A 10th anniversary deluxe edition of the bestselling book to inspire creativity for artists and creatives of all types: an oversized hardcover with ribbon marker, hand-drawn endpapers, and a new afterword by the author.

As read on BBC Radio 4 Book at Bedtime THE #1 SUNDAY TIMES and #1 NEW YORK TIMES BESTSELLERWinner of the Goodreads Choice Best Debut Novel AwardIndia Knight's SUNDAY TIMES Book of the YearShortlisted for the Comedy Women in Print PrizeA Book of the Year for: Guardian, Times, Sunday Times, Good Housekeeping, Woman & Home, Stylist, TLS, Oprah Daily, Newsweek, Mail on Sunday, Daily Express, Daily Mirror, Evening Standard, New York Times, India Knight, Hay Festival and many others'Sparky, rip-roa...