Collaboration is increasingly difficult and increasingly necessary

Often, to get something done that really matters to us, we need to work with people we don't agree with or like or trust. Adam Kahane has faced this challenge many times, working on big issues like democracy and jobs and climate change and on everyday issues in organizations and families. He has learned that our conventional understanding of collaboration—that it requires a harmonious team that agrees on where it's going, how...

Het livre de l'élève bestaat uit een inleidende unité en twaalf unités. Elke unité heeft de volgende opbouw:

Een introductiepagina die de voorkennis van de cursisten activeert en hen voorbereidt op het thema. De leerdoelen worden hier aangegeven.

Zes pagina’s leerstof verdeeld in deel A en deel B. In gekleurde kaders staan de belangrijkste taalfuncties en grammaticale onderwerpen. Regelmatig moeten cursisten een schema of regel aanvullen. In elke unité staan verwijzingen naar oefening...

Priyanka Das has so many unanswered questions: Why did her mother abandon her home in India years ago? What was it like there? And most importantly, who is her father, and why did her mum leave him behind? But Pri's mom avoids these questions - the topic of India is permanently closed.

Verre Cassé est un client assidu du Crédit a voyagé, un bar congolais des plus crasseux. Un jour, L'Escargot entêté, le patron, lui propose de mettre sur papier les prouesses héroïco-comiques des habitués... Dans un cahier de fortuné, sous la plume désabusée de cet ancien instituteur ivrogne, prend vie l'histoire horrifique d'une troupe d'éclopés aux aventures fantastiques.

Een nieuwe en innovatieve inleiding in de wereld van de kunst. Het boek is helder opgebouwd en gaat in op 50 belangrijke kunstwerken, van de grotschilderingen in Lascaux tot hedendaagse installaties, en verbindt ze met kunststromingen, thema's en technieken. Het boek maakt studenten en geïnteresseerden wegwijs in de belangrijkste perioden, kunstenaars en stijlen. De tekst is toegankelijk en beknopt, en vereenvoudigt en verklaart de belangrijkste concepten in de kunst en laat zien hoe deze me...

The second half of the book equips readers with the skills needed to undertake sociolinguistic research of their own. This is an ideal introductory text for students taking courses in sociolinguistics, language and society, language in use or language variation.

From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will discuss how service processes can be designed and improved to deliver the promised value proposition. This book is the sixth volume in the Winning in Service Markets Series by services marketing expert Joche...

Chemistry is widely considered to be the central science: it encompasses concepts from which other branches of science are developed. Yet, for many students entering university, gaining a firm grounding in chemistry is a real challenge. Chemistry(3) responds to this challenge, providing students with a full understanding of the fundamental principles of chemistry on which to build later studies.

Uniquely amongst the introductory chemistry texts currently available, Chemistry(3) is written by ...

The purpose of NATO: From Regional to Global Security Provider is to provide a comprehensive analysis of the Alliance's new vision (the new Strategic Concept) and common security impact - associated tasks to be undertaken within a short and longer term time horizon. The book serves as a relevant and timely study of the most pressing issues facing NATO today - including recent lessons gained. It provides recommendations for consideration and further discussion (i.e., the "what" and the "how" r...