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Om succesvol te zijn in sales is er meer nodig dan een hoge gunfactor. Het leggen van relaties met nieuwe klanten én het onderhouden van bestaande klantrelaties is van wezenlijk belang voor elke organisatie. En dat is precies waar het vakgebied sales over gaat. In ‘Inleiding sales’ leer je alles over dit boeiende salesvak.

In het boek komen onder andere de volgende onderwerpen ui...

Er zijn talloze psychologische modellen in omloop. Maar welk model is nu geschikt als je beter wilt leren omgaan met conflicten, je faalangst wilt aanpakken, je charisma wilt ontwikkelen of wilt weten welke leerstijl voor jou het meest effectief is? In het Groot Psychologisch Modellenboek worden de belangrijkste modellen op een rijtje gezet. Aan bod komen onder andere de Roos van Leary, het Primary Mental Abilities-model, The Big Five, RET, de piramide van Maslow, flow, de loopbaanankers van ...

Projecten zijn tijdelijk en uniek en worden daardoor tijdens de uitvoering vaak minder goed beheersbaar. PRINCE brengt daar verandering in. Met deze zeer succesvolle projectmanagementmethode kan ieder project in elk vakgebied aangestuurd worden van de eerste aanloop tot en met de nazorg. In deze nieuwe editie is er aandacht voor het werken met Agile én PRINCE, die naadloos op elkaar aansluiten. Verder komt in De kleine Prince de complete levenscyclus van een project aan de orde en wordt all...

A leader in the field of data visualization, Stephen Few exposes the common problems in dashboard design and describes its best practices in great detail and with a multitude of examples in this updated second edition. According to the author, dashboards have become a popular means to present critical information at a glance, yet few do so effectively. He purports that when designed well, dashboards engage the power of visual perception to communicate a dense collection of information efficie...

Fashionpedia is the ultimate fashion bible, containing thousands of fashion items for more efficient and productive brainstorming. Designed to be as visually driven as the people who use it, Fashionpedia contains thousands of fashion items, converting unapproachable technical terms on style, material and production into beautiful charts and infographics. Whether you're an industry insider or a fashion connoisseur, Fashionpedia is all you'll ever need to navigate the fashion scene.

OVER 3 MILLION COPIES SOLD WORLDWIDE'You will quickly amaze and delight yourself. Hands down the best and most life-enhancing thing I've done in lockdown' India Knight, Sunday TimesDrawing on the Right Side of the Brain is the world's most widely used drawing instruction book. Whether you are a professional, a student, or enjoy art as a hobby, Betty Edwards' practical step-by-step guide will give you greater confidence in your ability, deepen your artistic perception and provide a new way to ...

An impassioned look at games and game design that offers the most ambitious framework for understanding them to date.

Jeanne Liedtka and Tim Ogilvie educate readers in one of the hottest trends in business: "design thinking," or the ability to turn abstract ideas into practical applications for maximal business growth. Liedtka and Ogilvie cover the mind-set, techniques, and vocabulary of design thinking, unpack the mysterious connection between design and growth, and teach managers in a straightforward way how to exploit design's exciting potential. Exemplified by Apple and the success of its elegant product...

This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by...

From the leading authors in the field, Michael Moran, Howard Shapiro, Bruce Munson, and David DeWitt, comes an integrated introductory presentation of thermodynamics, fluid mechanics, and heat transfer. The unifying theme is the application of these priciples in thermal systems engineering. Responding to pressures to reduce credit hours in the curriculum and to ABET-inspired objectives for more integrated treatment of engineering topics, this text surveys the field of thermal sciences with an...