HOW TO USE THIS BOOK

1 WORLD CLASS

1.1 CONTINUOUS IMPROVEMENT

1.1.1 History of Lean and Six Sigma

1.1.2 Lean principles

1.1.3 House of Quality

1.1.4 Eight types of Waste

1.1.5 CIMM–framework

1.2 CUSTOMER VALUE (VOC & CTQ)

1.2.1 CTQ – Nursing home

1.2.2 CTQ – Implementation organization

1.2.3 CTQ – Ball bearing on shaft

1.2.4 CTQ–Flowdown – Baking pancakes

1.2.5 CTQ–Flowdown – Hotel room

2 POLICY DEVELOPMENT AND DEPLOYMENT

2.1 POLICY DEVELOPMENT

2.1.1 Mission, v...

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Tagline: Patrick Lencioni's first full-length nonfiction book. This book brings together all of the themes of Patrick Lencioni's other bestselling books into a cohesive and comprehensive exploration of organizational health - what it means for an organization to be "healthy", why it's critical for success, and how to get there.

Stevens' name appears first on the earlier edition.

Updated, practical, comprehensive guide to academic writing online and traditionally.

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