What if your customer experience could do more than delight — what if it could change behavior, fuel loyalty, and accelerate your sustainability goals? Consumers want to make better choices — but too often, businesses make it hard. That’s where customer experience comes in.

This book shows you how to design CX that makes sustainable behavior the easy, obvious and rewarding choice. Build on interviews with 12 leaders in the field, guided by Kyden’s practical method for Sustainable Expe...

In the rolling hills of Limburg, near Margraten, they slowly loom up, row after row: the thousands of white marble crosses and Stars of David. They mark the final resting place of nearly 8,300 American soldiers who died during World War II. While the headstones provide us with the names of the mostly young men involved in the liberation of the Netherlands, they do not tell us who the soldiers were and who they left behind. Moreover, the peace and quiet at the only American war cemetery in the...

Exploring how ideas and concepts from psychology can be applied smartly to the classroom to meet the needs of different learners.

Straight-Line Leadership is Dusan Djukich's lang verwachte introductie in de krachtige wereld van Straight-Line Coaching. Hij onthult in dit boek wat er exact nodig is voor een krachtig persoonlijk en zakelijk leven.

Of je nu een CEO, eigenaar van een klein bedrijf, sporter, of iemand bent die een verschil wil maken, je leert krachtige distincties die je onmiddellijk kunt toepassen om uitdagingen op te lossen en nieuwe resultaten te creëren. Daarnaast word je bedreven in het ondersteunen va...

The Eighty Years War explores the military puzzle of the Dutch Republic. When a revolt broke out in the Low Countries against the rule of the King of Spain, no one could foresee that it would ultimately lead to the partition of the provinces.

Only the northern provinces succeeded in holding their own militarily. They formed an independent republic that was increasingly able to withstand the might of Spain. How did they do it? To answer that question this study examines the operations of the in...

In 1667, the year of the Raid on the Medway, the Dutch Republic was at the pinnacle of its might and fame. A century and a half later little of this glory remained and Napoleon wiped the country off the political map. This book provides a military explanation for the ‘miracle’ of the seventeenth century and the demise that ensued. How were the army and navy in the Dutch Republic organised and financed? What tactics were employed and how did military leaders operate? Where did the Republic...

Food holds an important place in people’s lives and in the social values of individuals and groups, shaping identities along religious, ethnic, linguistic, and national lines and according to gender, class, place (including identification with particular towns or landscapes), and other variables. In the Middle East and among Middle Eastern diasporic communities today, culinary culture remains a source of deep pride, while reflecting ethical values that people place on sharing food with gues...

This leading monograph on European Environmental Law is now completely updated and revised. This book provides an in-depth analysis of important legal issues of European environmental law. What are the legal grounds for EU environmental policy and on what principles are directives and regulations based upon? To what extent precludes EU environmental regulation more stringent national environmental standards? What are the requirements the Court of Justice has imposed on the Member States imple...