Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a compre...

This book describes a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explaining how BiSL® can help.

Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework and a domain standard which is consistent with ITIL and ASL. As outsourcing of ICT activities increases, it is ess...

The Business Object Modelling (BOM) workbook treats the approach used to create and manage the BIAN Reference Data Architecture for the Financial Industry. It treats the added value this model can provide for the Financial Industry and its service providers.

However, the applicability of the approach used by BIAN to create and manage its Reference Data Architecture, and the added value of such “enterprise data model”, is not limited to BIAN and the financial industry. The workbook treats...

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: BIAN, CATS, DID Foundation, Half Double Institute, Agile Consortium, IACCM, IAOP, IPMA, ISM, LSSA, Nederlandse AI Coalitie, PMI, The Open Group. This catalog will provide you with an overview of our l...

This book covers everything you need to master the iSAQB© Certified Professional for Software Architecture - Foundation Level (CPSA-F) certification.

This internationally renowned education and certification schema defines various learning paths for practical software architects. This book:

• concentrates on the foundation level examination

• explains the CPSA-F© curriculum in version 2023

• covers every learning goal - for best-possible exam preparation

• describes the examination ...

To harness the potential of data, it is crucial for data professionals to present it in a visual format that is both interactive and comprehensible to management and decision makers. The human brain has a strong inclination towards visual information, making data visualization an incredibly powerful tool for the efficient analysis, interpretation, and communication of data. The Data Visualization Practitioner's Guide, functions as textual add on to a Certified Data Visualization Course. The E...

This book is intended for anyone who wants to prepare for the Information Security Foundation based on ISO / IEC 27001 exam of EXIN.

All information security concepts in this revised edition are based on the ISO/IEC 27001:2013 and ISO/IEC 27002:2022 standards. A realistic case study running throughout the book usefully demonstrates how theory translates into an operating environment. In all these cases, knowledge about information security is important and this book therefore provides insig...

The course is mainly practical (applying generative AI/prompt-engineering), in action activities where you make prompts and learn best practices on Text Generative AI, while doing.

Gain a comprehensive understanding of Text Generative AI and its capabilities Develop critical thinking skills to evaluate the potential of Text Generative AI in different business use cases Understanding of the architecture behind the model Master the skill of prompt engineering for effective interaction with Text...

This book brings together The Open Group’s set of publications addressing risk management, which have been developed and approved by The Open Group. It is presented in three parts:

The Technical Standard for Risk Taxonomy

Technical Guide to the Requirements for Risk Assessment Methodologies

Technical Guide: FAIR – ISO/IEC 27005 Cookbook

Part 1: Technical Standard for Risk Taxonomy This Part provides a standard definition and taxonomy for information security risk, as well as information...