De wereld bevindt zich op een keerpunt. Voor het eerst in onze recente geschiedenis is er een overheersend gevoel dat mens, maatschappij en economie op een andere manier verder moeten. Het oude model, het oude normaal, lijkt stilaan op zijn einde te lopen.

We zijn natuurlijk al langer bekend met grote uitdagingen zoals klimaatverandering, digitale transformatie, en maatschappelijke evoluties op het vlak van wonen, werken, mobiliteit, gezondheidszorg en migratie. Sinds kort hebben we echter te...

In TRENDSURFING, trendwatcher Bert Van Thilborgh guides you through the processes of change in our rapidly evolving, highly volatile and deceptively ambiguous world. In this methodological book, the author clarifies the techniques of trend analysis and positions them in a structural model. In addition, the book offers numerous tips and tricks that will help readers surf the waves of innovation, identify emerging trends and respond to them effectively.

Bert observes, quantifies, explains and i...

Our world is changing fast. Global events are occurring more often and have a bigger impact on societies and economies than ever before. The current (business) environment shows that things have in order to guarantee meaningful lives for future generations. In the past, securing social and environmental stability was regarded as the sole responsibility of the government and non-profit organisations. Businesses, on the other hand, had only one objective: maximising shareholder value. However, ...

This volume contains the proceedings of the Second International Workshop on Automatic Translation for Sign and Spoken Languages (AT4SSL 2023), hosted by the 24th Annual Con- ference of The European Association for Machine Translation (EAMT 2023). This workshop is a venue for presenting and discussing (complete, ongoing or future) research on automatic translation between sign and spoken languages.

An accessible guide to the theories of 19 major educational thinkers, the strengths and limitations of their ideas, their relevance today and how they can be used in the classroom and other educational settings.

From understanding markets, consumers and value to explaining the marketing mix and illustrating the roles of analytics, brand and customer experience today, this award-winning textbook introduces you to the essential concepts and tools for marketing in a digital age.

How do you provide exceptional service to demanding customers?

They're standing at your check-in desk, calling you on the phone, chatting with you online. Maybe they're seated in business class on your flight. Or eating at one of the tables you're waiting on. As a service employee, you encounter dozens or even hundreds of customers a day. Some of them are easygoing. With them, you can't go wrong. But some are demanding. They set the bar high and let you know it.

How should you serve these cus...

The introduction of laparoscopic surgery as a standard technique marked a revolution in operating theaters around the globe. Over thirty years later, almost every disorder in the thorax and abdomen eligible for surgery can be approached by endoscopic techniques. We have witnessed a unique journey of technical innovations that enables surgeons to work with this minimally invasive approach in the most complex procedures.

Benefits to the patient are clear, by reducing external and internal t...

The book is the extended version of the inaugural lecture given by Professor Petra Bárd on 21 September 2023 on the occasion of her taking up the Chair in Sustainable Rule of Law at the Research Centre for State and Law (SteR) in the Faculty of Law at Radboud University, Nijmegen.

Professor Bárd places the specific manifestation of rule of law deficiencies in the evolution of European criminal justice within a broader constitutional context. She has led the way in reframing the academic and...

EVERYTHING IS DESIGN.

THE PLANS WE MAKE, THE STORIES WE TELL, THE FUTURE WE BUILD TOGETHER.

EVERYTHING IS DESIGN.

Design thinking is often used as a method for conducting (research) projects. However, it is much more than that: It’s a way of looking at the world. When you once have used design thinking in a project, you will naturally become inspired by the design thinking mindset.

GETTING STARTED WITH DESIGN THINKING is 100% practical. After you became acquainted with the design thinking m...