CRM in de praktijk is de complete leidraad voor wie met CRM aan de slag wil.

In CRM in de praktijk komen alle aspecten aan de orde die van belang zijn voor een succesvolle invoering van crm. Het biedt geen standaard stappenplan maar stelt u in staat uw eigen, unieke crm-strategie te bepalen. De vele cases, checklists en do's and don'ts zorgen ervoor dat dit boek helemaal is toegespitst op de praktijk. Tegelijkertijd is het een verbindende schakel tussen theorie en praktijk, tussen strategie e...

In Ethiek en recht in kort bestek worden kort de belangrijkste stromingen in de ethiek belicht en de relatie die deze stromingen hebben met het recht. Het is geschreven voor HBO-Rechten studenten. Het uitgangspunt van het boekje is de gedachte dat inzicht in de ethiek hen zal helpen het recht beter te begrijpen. Daarnaast is het leuk en waardevol om iets van ethiek te weten. Ethiek stimuleert het denken over wie je bent of wilt zijn en het verruimt de blik op de wereld.

Het eerste hoofdstuk i...

Dit boek bevat alle lettervormgevingskennis en didactische kennis die nodig is om het kind in de basisschool op verantwoorde wijze te begeleiden bij de handschriftontwikkeling. Het is met name geschreven voor de aanstaande leerkracht maar geeft inzicht en kennis aan allen die te maken hebben met handschriftontwikkeling.

Since it was first published in 2000, hundreds of thousands of Web designers and developers have relied on usability guru Steve Krug's guide to understand the principles of intuitive navigation and information design. Witty, commonsensical, and eminently practical, it's one of the best loved and most recommended books on the subject. It's a core foundational book that every Web designer must internalise to make their designs truly effective.

In this substantially revised edition, Steve return...

Coverage offers unrivalled coverage, where no other book offers such breath of topics covered placing events within the wider business/management discourse. It therefore offers an excellent, complete and full general introductory Events Management textbook that can be used throughout the degree, known to students as the events management bible. Thoroughly revised and updated with one new chapter on events and social sciences and new content on: technology (esports, virtual events, Ai, VR, AR,...

This book is for people who work in the tech industry-computer and data scientists, software developers and engineers, designers, and people in business, marketing or management roles. It is also for people who are involved in the procurement and deployment of advanced applications, algorithms, and AI systems, and in policy making. Together, they create the digital products, services, and systems that shape our societies and daily lives.

The book's aim is to empower people to take responsibil...

Business Model Generation is a handbook for visionaries, game changers, and challengers striving to defy outmoded business models and design tomorrow's enterprises. If your organization needs to adapt to harsh new realities, but you don't yet have a strategy that will get you out in front of your competitors, you need Business Model Generation.Co-created by 470 "Business Model Canvas" practitioners from 45 countries, the book features a beautiful, highly visual, 4-color design that takes powe...

The internationally best-selling Medical Pharmacology at a Glance is the ideal companion for all medical and healthcare students, providing a visual overview of pharmacology, and describing the basic principles of drug action, interaction, absorption, and excretion. Clear and accessible chapters organised around common diseases and conditions facilitate efficient clinical learning, and include references to drug classes and side effects, disease pathophysiology, prescribing guidelines, and mo...

Fundamentals of Anatomy & Physiology is designed to help you succeed in the challenging A&P course with an easy-to-understand narrative, precise visuals and steadfast accuracy. The authors incorporate research that explores how learners use and process visual information, guiding you through complex figures as you deconstruct and better understand complicated processes. The 12th Edition delivers thoroughly updated content and enhanced art and figures to provide the most recent research and to...

Written by one of the world's leading literary theorists, this book provides a wide-ranging, accessible and humorous introduction to the English novel from Daniel Defoe to the present day. It covers the works of major authors, including Daniel Defoe, Henry Fielding, Samuel Richardson, Laurence Sterne, Walter Scott, Jane Austen, the Brontes, Charles Dickens, George Eliot, Thomas Hardy, Henry James, Joseph Conrad, Virginia Woolf, D.H. Lawrence and James Joyce.