This text is an introduction to learning and teaching in the post compulsory sector, going further than other texts in its exploration of the sector.

This reader-friendly and accessible text introduces 50 assessment approaches for use and adaptation in any learning environment.

The first four editions of the Dutch edition of Sales Management have been received with great enthusiasm both in higher education and in industry. There seems to be a great need for a complete and practical textbook, tailored to the sales practice. The international edition of this popular book is now available, edited with a European perspective.

Digital developments have a significant impact on crime and therefore on law enforcement practices. One of the profound issues is that the police have to deal with challenges in balancing new technological possibilities for law enforcement agencies in the investigation of crimes, and the implications that these developments have for fundamental human rights. There are no clear cut solutions or answers. Step by step the police have to find answers to several legal and ethical issues that go to...

What are the new questions raised by AI for the prevention and detection of crime? How can we rationalise the Amazon Ring doorbell and Tesla’s Sentry Mode? How can algoracism be identified, and what should we think of data donation? Surveillance today cannot be understood without an awareness of how AI and algorithms have become increasingly central in the governance of security. They have led to a substantial expansion in the depth and breadth of surveillance, ranging from mass data collec...

In this book, Henk van Rinsum provides an in-depth description of the colonial past of Utrecht University in the Netherlands, from its foundation in 1636. He describes the development of (scientific) knowledge and knowledge transfer about and in the Dutch colonies, especially in the Dutch East Indies. The central theme of his book is the idea of Western superiority – the assumption that we are ‘developed’ and therefore modern, while those in the colonies are ‘not (yet) developed’ an...

This book deals with the subject of fire safety and the design of fire resistant steel structures for buildings according to Eurocode 3.

• Chapter 1 describes the objectives of fire safety based on the behaviour of a fire and discusses the measures that a designer can take to meet the fire safety requirements found in building regulations.

• Chapter 2 deals with the calculation of the fire resistance of a steel structure. The simple calculation model is suitable for tension members, beams...

The ‘Regulations for Preventing Collisions at Sea’ (basically, ‘Traffic Rules at Sea) should be essential reference material for every seafarer. Surfboarders to super tanker crews should all have the same knowledge and interpretation of the rules.

This book uses photographs and computer graphics to define the meaning of navigation lights for different kinds of ships in. It also illustrates how to apply navigation lighting, using a top view and a view from the bridge of the vessel concer...

What if your customer experience could do more than delight — what if it could change behavior, fuel loyalty, and accelerate your sustainability goals? Consumers want to make better choices — but too often, businesses make it hard. That’s where customer experience comes in.

This book shows you how to design CX that makes sustainable behavior the easy, obvious and rewarding choice. Build on interviews with 12 leaders in the field, guided by Kyden’s practical method for Sustainable Expe...