When you want to change the world, how do you bring the world on board? Influence will improve the communications skills of changemakers, disruptors and entrepreneurs to increase their effectiveness and impact. It breaks down the essential skills needed and provides guidance and tools to learn, practice and excel. It’s your go-to communications coach.

Influence brings together what you need to know to get your message out there, making key insights accessible and immediately applicable. Pra...

Innovation Accounting is a practical guide for companies to help them measure and track innovation. Financial accounting in particular is difficult to use in the context of (digital) innovation.

This book was a gold award-winning title at the Axiom Business Book Awards 2022, in the category Business intelligence/ innovation.

Ships’ Electrical Systems deals with all types of electrical installations on ships, from the basic design of the system to power generation, distribution to consumers, automation, remote control, nautical equipment and communication systems. Relevant work in the engine room and the bridge and the influence of the system are discussed.

The book is intended for use by those with a good knowledge of electrical systems on land or with a limited knowledge of electrical systems on ships. Onshore...

How were the Ni‘matullāhī masters successful in reviving Ni‘matullāhī Sufism in Shi‘ite Persia? This book investigates the revival of Ni‘matullāhī Sufi order after the death of the last Indian Ni‘matullāhī master, Riḍā ‘Alī Shāh (d. 1214/1799) in the Deccan.

After the fall of Safavids, the revival movement of the Ni‘matullāhī order began with the arrival in Persia of the enthusiastic Indian Sufi master, Ma‘ṣūm ‘Alī Shāh, during the last quarter of the eigh...

The Jewish Orphanage in Leiden was the last one of eight such care homes to open its doors in the Netherlands before the Second World War. After spending almost 39 years in an old and utterly inadequate building in Leiden's city centre, the inauguration in 1929 of a brand-new building, shown on the front cover, was the start of a remarkably productive and prosperous period.

The building still stands there, proudly but sadly, to this day: the relatively happy period lasted less than fourteen y...

HOW TO USE THIS BOOK

1 WORLD CLASS

1.1 CONTINUOUS IMPROVEMENT

1.1.1 History of Lean and Six Sigma

1.1.2 Lean principles

1.1.3 House of Quality

1.1.4 Eight types of Waste

1.1.5 CIMM–framework

1.2 CUSTOMER VALUE (VOC & CTQ)

1.2.1 CTQ – Nursing home

1.2.2 CTQ – Implementation organization

1.2.3 CTQ – Ball bearing on shaft

1.2.4 CTQ–Flowdown – Baking pancakes

1.2.5 CTQ–Flowdown – Hotel room

2 POLICY DEVELOPMENT AND DEPLOYMENT

2.1 POLICY DEVELOPMENT

2.1.1 Mission, v...

Design thinking is on the rise among managers. And for good reason: design-driven organisations have higher revenue growth, more loyal customers and a higher competitive advantage than organisations that mainly focus on control. They are promising organisations that are focused on opportunities rather than bottlenecks. But, within organisations, design thinking does not happen all by itself. After all, organisations are like living tissue, they are only partly makeable, and usually have a str...

Apley & Solomon's Concise System of Orthopaedics and Trauma is firmly established as the leading introductory textbook of orthopaedic practice and the principles of fracture and trauma management. Praised in previous editions for the systematic approach, balanced content and easy-to-read style, this fifth edition has been brought fully up to date under the direction of the new and distinguished authorial team, while remaining true to the teaching principles of Alan Apley and his successor Lou...

Learn the techniques and applications of marketing communications in a European context

Marketing Communications: A European Perspective, 7th Edition, by De Pelsmacker, Geuens and Van Den Bergh provides an extensive overview of the key concepts, techniques and applications of marketing communications within a European context. This book provides in-depth coverage of consumer behaviour and branding foundations of marketing communications, and all elements of the communications mix, including a...