Kwaliteitsmanagement is het doorlopend verbeteren van interne processen. Regelmatig moet worden getoetst of het systeem nog doeltreffend is of dat er verbeteringen nodig zijn. De interne audit is een onderzoek om zwakke plekken in het kwaliteitsmanagementsysteem op te sporen.

In Kwaliteitsmanagement en interne auditing komt aan de orde hoe het proces van de interne audit verloopt, wat verwacht kan worden van de auditor en wat er gebeurt met de resultaten. Het boek bevat verder praktische tips ...

Managing to Learn beschrijft het A3 Management proces voor probleemoplossing, mentoring, ontwikkeling van mensen en Lean leiderschap. Managing to Learn toont hoe een echte leider in actie eruit ziet, gemakkelijk te begrijpen en vertaalbaar naar echte gedragsverandering.

Managing to Learn is geschreven door Toyota-veteraan John Shook. Shook was de eerste westerse manager bij Toyota in Japan, voordat Toyota internationaal ging uitbreiden. Eén van zijn belangrijkste opdrachten was het ‘vertal...

Vele tinten grijs brengt in kaart hoe de wereld van ouderen, zorgprofessionals, zorgmanagers en beleidsmakers wordt bezien als wij een sociale gedragstheorie hanteren. Het belangrijkste argument is dat we in een samenleving waar individualisme en het denken in entiteiten (zoals markt, instelling, beleid, technologie) hoogtij viert, veronachtzamen dat mensen meestal met elkaar samenwerken of zich verbinden. Door interactie en communicatie krijgt de wereld en onze identiteit betekenis. Als gevo...

Presents a controversial view of the origins of fascism, locating them in the eighteenth century with the advent of the Anti-Enlightenment, a far earlier date than most historians. This book contends that J G Herder, Edmund Burke, and Joseph de Maistre can be connected to the origins of the Anti-Enlightenment.

Over a century ago, psychologists who were fascinated with religion began to study and write about it. People with a background in psychology often lack a solid understanding of the religious traditions they wish to study, and theologians may not be up to date on the latest developments in psychology.

Written by leading scholars in the field, this comprehensive and readable resource gives anthropology students a unique guide to the ideas, arguments and history of the discipline. The fully revised and expanded second edition reflects major changes in anthropology in the past decade.

Confused by business statistics? Problem solved. Schaum's Outline of Business Statistics helps you understand basic concepts and offers extra practice on topics you'll encounter in your introductory- and intermediate-level courses. With this book, you'll understand and master the basic methods of statistical description, statistical inference, decision analysis, and process control.

You will also learn about frequency distributions, histograms and frequency polygons, frequency curves, samplin...

Synthesizing over thirty years of advances into a comprehensive textbook, Biomolecular Crystallography describes the fundamentals, practices, and applications of protein crystallography. Deftly illustrated in full-color by the author, the text describes mathematical and physical concepts in accessible and accurate language. It distills key concepts for understanding the practice and analysis of protein crystal structures and contains examples of biologically-relevant molecules, complexes, and...

As in previous editions of this popular text on cross-cultural management, students will find here an invaluable guide to key management theories, linked to practical examples from all round the world. The book's key distinctive feature remains its truly international profile, with current examples from the US, Europe, Asia and new perspectives in this edition from other regions. Discussion of cross-cultural models is updated by including the 'crossvergence' framework developed during the 199...

Fossils provide a powerful tool for the study of the nearly 4-billion-year history of life, and its role in the evolution of Earth systems. They also provide important data for evolutionary studies, and contribute to our understanding of the extinction of organisms and the origins of modern biodiversity.

Fossils At A Glance is written for students taking an introductory level course in paleontology. Short chapters introduce the main topics in the modern study of fossils. The most important fo...