1 WORLD CLASS

1.1 CONTINUOUS IMPROVEMENT

1.1.1 History of Lean and Six Sigma

1.1.2 Lean principles

1.1.3 House of Quality

1.1.4 Eight types of Waste

1.1.5 CIMM–framework

1.2 CUSTOMER VALUE (VOC & CTQ)

1.2.1 CTQ – Nursing home

1.2.2 CTQ – Implementation organization

1.2.3 CTQ – Ball bearing on shaft

1.2.4 CTQ–Flowdown – Baking pancakes

1.2.5 CTQ–Flowdown – Hotel room

2 POLICY DEVELOPMENT AND DEPLOYMENT

2.1 POLICY DEVELOPMENT

2.1.1 Mission, vision and core values

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Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a practical and application-oriented manner. Through detailed behind-the-scenes perspectives on the production of goods and services—from music concerts to e-commerce package delivery, manufacturing an aircraft to 3D printed stakes—this text offers an inside view that helps students gain a true understanding of how operations work within an organization.

This 14th ...

This custom product has been designed to help you succeed. It includes top-notch Pearson content written by renowned authors, plus amazing case studies and articles. Our team works hard with your school and professors to aid your studies. Get ahead now and give your education a boost!

This custom product has been designed to help you succeed. It includes top-notch Pearson content written by renowned authors, plus amazing case studies and articles. Our team works hard with your school and professors to aid your studies. Get ahead now and give your education a boost!

This custom product has been designed to help you succeed. It includes top-notch Pearson content written by renowned authors, plus amazing case studies and articles. Our team works hard with your school and professors to aid your studies. Get ahead now and give your education a boost!

This is the fifth edition of a book bringing together the microeconomic insights on functioning of non-profit organisations, complementing the wide range of books on the management of non-profit organisations by focusing on both theoretical and empirical work.

Firstly, definitions of non-profit organisations are considered, after which the economic rationale behind their existence is examined, followed by a study of the demand for them and its implications for their functioning.The final chap...

Career Paths: Security Personnel is a new educational resource for security professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Security Personnel addresses topics including describing suspects, security cameras, non-lethal weapons, safety protocols a...

Behaviour in the Classroom, The Practical Guide is for any teacher who wants to make their classroom environment a better one for children to learn in. Olivia Dear and Sarah Dear, drawing on their diverse experiences, break down the seemingly intuitive skills that effective teachers possess into manageable steps any teacher can learn. It transcends one-size-fits-all solutions, offering a nuanced approach to classroom management. The authors translate the complexities of behaviour research int...

The structure of this book is based on the LSSA Skill set for Lean and Six Sigma Green Belt All of the techniques described in these Skill set will be reviewed in this book. The Lean elements will be discussed in chapter 1 to 6. The Six Sigma elements will be discussed in chapters 7 and 8. This book can be used for two purposes. Firstly, it acts as a guide for Green Belts undertaking a Lean or Six Sigma project following the DMAIC roadmap (‘Define – Measure – Analyze – Improve – Con...