Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. The fault, argues this ingenious,even liberating,book, lies not in ourselves, but in product design that ignores the needs of users and the principles of cognitive psychology. The problems range from ambiguous and hidden controls to arbitrary relationships between controls and functions, coupled with a lack of feedback or other assistance ...

Business Statistics is a student-friendly book written to encourage first year business students to understand (and enjoy!) their first experience of statistics. Each topic is well illustrated, with worked examples, tutorial sheets, supplementary exercises, and computer worksheets in SPSS, Minitab and Excel - all with answers provided.

Learn and develop skills involving strategic global marketing decision-making Global Marketing, 8th Edition, by Hollensen continues to be the most up-to-date and comprehensive text of its kind, with cutting-edge case studies and a focus on the impact of new technologies and perspectives on international marketing. For nearly twenty years this title has been the definitive, truly international guide to marketing. During that time, borders have become ever more transient and this book more cent...

Uncover practical insights and winning strategies that will allow you to lead successful negotiations with confidence and finesse

Oikonomia — het goed besturen van een huishouden — is een concept dat zijn oorsprong kent in het oude Griekenland. Sindsdien is economie alsmaar belangrijker geworden in de samenleving, en toch blijft het voor velen een abstract begrip. Niet langer.

In dit werk presenteren Johan Albrecht en Bruno Merlevede op een toegankelijke manier de essentie van de economische analyse. De auteurs loodsen hun leespubliek doorheen de verschillende economische stromingen en benadrukken hierbij de samenha...