Note: This book is available in several languages: Dutch, English, French, Spanish.

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will fi...

This concise book contains all you'll ever need to know about perspective drawing. In twenty masterfully organized chapters, from simple to complex, the author explains the basics and not-so-basics of perspective drawing. He includes suggestions on how to make your drawings a lot simpler, drawing methods for observation and space division, a "Remember" section at the end of each chapter in which he summarizes the most important information and principles presented in that chapter, and a "Prob...

WITH INTRODUCTIONS BY MARGARET ATWOOD AND DAVID BRADSHAWFar in the future, the World Controllers have created the ideal society. Through clever use of genetic engineering, brainwashing and recreational sex and drugs all its members are happy consumers. Bernard Marx seems alone harbouring an ill-defined longing to break free. A visit to one of the few remaining Savage Reservations where the old, imperfect life still continues, may be the cure for his distress...Huxley's ingenious fantasy of th...

What can texts - both written and oral - tell us about the societies that produce them? How are texts constituted in different cultures, and how do they shape societies and individuals? How can we understand the people who compose them? Drawing on examples from Africa and other countries, this original study sets out to answer these questions, by exploring textuality from a variety of angles. Topics covered include the importance of genre, the ways in which oral genres transcend the here-and-...

Business Benchmark helps students get ahead with their Business English vocabulary and skills and gives them grammar practice in business contexts. This course book provides advanced-level students with essential business language and vocabulary, and provides training and practice for the BEC Higher exam, using real BEC exam tasks provided by Cambridge ESOL. Self-study Books, Teacher's Resource Books and Audio CDs (2) are also available.

Why are i-pods and mobile phones fashion accessories? Why do people spend thousands remodelling their perfectly functional kitchen? Why do people crave shoes or handbags? Is our desire for objects unhealthy, or irrational? This book offers a systematic overview of the diverse ways of studying the material as culture.

La civilisation en dialogues s'adresse à un public d'adolescents et d'adultes ayant suivi une cinquantaine d'heures de cours.

Cet ouvrage a pour objectif de sensibiliser les utilisateurs au mode de vie à la française, aux valeurs et aux références partagées des Français, aux grands principes fondateurs de leur pays. Il conduit l'apprenant à un travail d'observation et de réflexion sur sa propre culture et la culture française. L'ouvrage propose, à travers un ensemble de dialogues s...

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Aan de tekentafel

Erik Vos, Peter Dekkers, Ellen Reehorst

Budgettering kost organisaties veel tijd en geld. Als belangrijkste gebreken worden genoemd: budgettering kost te veel tijd, het is geen continu proces, resultaten zijn snel achterhaald, het leidt tot overvragen, het is een te complex proces en het leidt tot niet-ambitieuze doelstellingen. Desondanks is budgettering nog steeds een veelgebruikt instrument om planning en beheersing in organisaties vorm te geven. Veel organisaties zullen dan ook niet resoluut kiezen voor het afschaffen van budge...