This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.

The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. ...

Note: This book is available in several languages: Dutch, English.

Dit boek is de tweede herziene druk van de officiële uitgave van ASL BiSL Foundation dat het Framework BiSL® beschrijft.

De eerste druk van dit boek dateert uit februari 2005. Sinds de publicatie van BiSL was er grote belangstelling voor dit framework. Veel organisaties gebruiken het procesmodel van de best practices van BiSL. Een groot aantal mensen heeft een training gevolgd over BiSL en het BiSL Foundation examen afgelegd.

De belangrijkste wijzigingen die in deze tweede druk zijn doorgevoerd, zijn...

The TOGAF 9 certification program is a knowledge-based certification program. It has two levels, leading to certification for TOGAF 9 Foundation and TOGAF 9 Certified, respectively.

The purpose of certification to TOGAF 9 Certified is to provide validation that, in addition to the knowledge and comprehension of TOGAF 9 Foundation level, the Candidate is able to analyze and apply this knowledge. The learning objectives at this level therefore focus on application and analysis in addition to kn...

This is the official courseware for accredited BIAN Foundation training. Intended for professionals that aim to pass the BIAN Foundation Exam.

The BIAN Foundation Exam is the exam for official BIAN Foundation level certification by the Banking Industry Architecture Network and is carried out by Van Haren Learning Solutions.

The BIAN Foundation Certification Exam is to test the delegate’s knowledge about the BIAN standard. This is the common framework for banking interoperability issues. By ...

Summary The overall objective of this book is to show that data management is an exciting and valuable capability that is worth time and effort. More specifically it aims to achieve the following goals:

1. To give a “gentle” introduction to the field of DM by explaining and illustrating its core concepts, based on a mix of theory, practical frameworks such as TOGAF, ArchiMate, and DMBOK, as well as results from real-world assignments.

2. To offer guidance on how to build an effective DM...

Deze pocket guide geeft een snelle introductie in en een gestructureerd overzicht van de methode PRINCE2® 6de Editie.

Deze pocket guide is bedoeld voor iedereen die de PRINCE2-methode wil leren kennen en voor al diegenen die betrokken zijn bij een project dat de methode PRINCE2® gebruikt. Verder kan deze pocket guide uitstekend worden gebruikt ter voorbereiding van het PRINCE2® Foundation examen.

Deze pocket guide is gebaseerd op de PRINCE2® 6de Editie en beschrijft de processen, thema’...

Information about people is becoming increasingly valuable. Enabled by new technologies, organizations collect and process personal data on a large scale. Free flow of data across Europe is vital for the common market, but it also presents a clear risk to the fundamental rights of individuals. This issue was addressed by the Council of the European Union and the European Parliament with the introduction of the General Data Protection Regulation (GDPR).

For many organizations processing perso...

Per 1 januari 2019 is de Baseline Informatiebeveiliging Overheid (BIO) van kracht. De BIO is een gezamenlijk normenkader voor informatiebeveiliging binnen de gehele Nederlandse overheid. Het vervangt de voormalige baselines informatieveiligheid voor Rijk, Gemeenten, Waterschappen en Provincies. De BIO gebaseerd op de internationaal erkende ISO-normatiek voor informatiebeveiliging.

De BIO maakt informatiebeveiligingsrisico’s binnen de Nederlandse overheid beter beheersbaar. Dat is noodzakeli...